asked on

Outlook not remembering passwords...

I have a client using Microsoft Outlook 2003 to access two POP/SMTP e-mail accounts. His profile is set to remember passwords when logging into the accounts. About a week ago Outlook started prompting him to enter his password when sending/receiving e-mail. Thinking there was a problem with his password on the mail server, we changed it and updated his Outlook profile with new password. The same issue still exists. I deleted his Outlook profile and created a new profile, but the issue still exists - no matter how many time we check the boxes to remember his password, Outlook prompts him for his password each time a send/recieved action takes place. We have 18 other users with the same Outlook setup accessing the same e-mail server, but he is the only one having issues. Any ideas?

war1

Hello Yort,

You need to modify the registry when Outlook or Outlook Express Password Not Retained
http://support.microsoft.com/kb/290684

Hope this helps!
war1

Troy Hector

ASKER

war1,

I followed the suggestions in the kb article, but still no luck.

war1

Restart the computer to set the registry change.

Troy Hector

ASKER

war1,

Restarted the computer, still no luck.

ASKER CERTIFIED SOLUTION

war1

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Troy Hector

ASKER

war1,

Greatly appeciate all of the assistance. I have tried all steps you suggested, still no joy. I now believe something a bit more sinister is at work behind the scenes as now his ACT program is having issues.

Troy Hector

ASKER

Thanks a million.

PerfectPCFix

I had the same issue on a machine. I followed all actions stated here and then a lot more.. I have found no fix yet... It is nothing sinister though. I have seen the problem long ago as well...