Question

Disappearing e-mail

Asked by: Lucynka

Hello,

I have a free e-mail account on the GoDaddy server and I own my domain. I recently discovered (by electing not to receive copies of my e-mail forwarded to my Yahoo account) that my emails were disappearing from the GoDaddy server and I never received them. An e-mail would be there for a few minutes after which it would just vanish. My OUtlook did not download it. When I selected the option "leave a copy of the message on the server" in Outlook, it wasn't doing that, either. There were never any copies on their server for me to delete manually.

I checked all the settings - th auto purge especially. Everything looks right, their tech support can't see the problem.

So, I am thinking of moving my e-mail to another provider.

I'd appreciate any recommendations. I will keep my address, of course, since I own the domain. I need a very reliable service with good support.

Thank you.

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Asked On
2008-04-18 at 03:49:04ID23333756
Topics

Outlook Groupware Software

,

Email Servers

Participating Experts
1
Points
500
Comments
5

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Answers

 

by: peakpeakPosted on 2008-04-22 at 10:47:07ID: 21413612

Tell tech support to monitor your inbox, send a message with an agreed subject and ask them to confirm they've seen it. Wait 10 mins or till the email is gone and ask them to confirm.

 

by: LucynkaPosted on 2008-04-22 at 13:15:53ID: 21415115

They kept insisting that it's not their problem. I finally changed my password and it kept messages from disappearing. I told them that this password must have become compromised on their end since no one has access to my passwords.

Outlook is still unable to leave copies on their server. They say it's a Microsoft issue, but my Outlook settings work fine with my Yahoo e-mail account. So I don't know where the problem lies.

For now I'm forwarding everything to my yahoo account, which I was trying to avoid because I get all my messages to that account in duplicate.

I've always had good experience with their customer service, except for this issue.

 

by: peakpeakPosted on 2008-04-23 at 00:01:03ID: 21418279

Of course you cannot keep a copy on the server since someone else is accessing your account with POP thus emptying it. Close down your connection and ask support what open sessons are present to your account.

 

by: LucynkaPosted on 2008-04-23 at 07:38:45ID: 21421146

The new password seems to have resolved it. It wasn't at first, but now Outlook is able to leave messages on the server. I wander how someone could have gotten hold of my old password. And that they were not aware of or unable to trace such activity on their server.

 

by: LucynkaPosted on 2008-05-02 at 06:28:23ID: 31450073

The solution was really the new password but you gave me good tips for dealing withe the tech support.

20120131-EE-VQP-002

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