Question

Images being compressed after sending in Outlook 2003

Asked by: support01

I have a user that is sending emails with an image in the signature, AFTER the email has been sent, the image appears to be compressed (when looking at the 'sent items' AND looking at the received e-mail.

I have received e-mails from the user, and cannot see any noticable compression or image degredation (i also attached a large sample image and didnt notice any compression with this either.

I can't see any general options for enabling/disabling image compression in Outlook 2003, but i 'have' double checked the picture format settings on an individual test e-mail (format picture > compression) and made sure that it wasnt set to use compression.

Their signature uses a table (i'm not sure if this is of any relevance - i doubt it).

I have tried different file formats, i've also recreated the signature using a clean image - none of which has made any difference!

Would be grateful for any help with this, as it's driving me mad!

[See attached (zoomed) example]

  • HUD-SIG.jpg
    • 26 KB

    Original image on the left, after sending, on the right

    Original image on the left, after sending, on the right

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Asked On
2008-04-18 at 06:44:27ID23334103
Tags

Microsoft

,

Outlook

,

2003

Topics

Outlook Groupware Software

,

Email Software

,

Microsoft Applications

Participating Experts
2
Points
0
Comments
7

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Answers

 

by: peakpeakPosted on 2008-04-22 at 10:44:11ID: 21413587

Just one user? in that case recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here:
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

 

by: support01Posted on 2008-04-25 at 07:23:07ID: 21439846

Tried that - didn't work i'm afraid

 

by: peakpeakPosted on 2008-04-25 at 07:26:12ID: 21439877

 

by: peakpeakPosted on 2008-04-25 at 07:27:52ID: 21439893

If the user sends to himself, does this reduction in size occur? I'm thinking that he might have a different screen font size set.

 

by: support01Posted on 2008-04-25 at 07:37:17ID: 21439972

Office is fully up-to-date, as for the size issue, the size appears slightly smaller when looking at the email in the sent items list (via the reading pane), 'every' email appears slightly smaller (text size etc).

 

by: support01Posted on 2008-05-23 at 00:42:32ID: 21630125

Client never got back to me on this - so i never got to find a solution.

 

by: Ub3rm4nPosted on 2008-06-20 at 02:28:02ID: 21829483

I also had a user with this problem with Something auto compressing images in an email. I could not find a way to turn it off in outlook not sure that it is outlook doing the compressing in my case. Two ways to get around it though.

1. Dont attach the image in the actual email host the image somewhere (like imageshack) external and put its url in the html source.  Best solution for a signature.

2. When you insert the image in outlook make sure it is pointing at your correct image > right click on the image > properties > browse the picture source to your full size image.

20120131-EE-VQP-002

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