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May 16, 2008 09:29pm pdt
05.02.2008 at 05:00AM PDT, ID: 23371277
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Outlook Hanging
Helo there,

I'm hopng someone can offer advice with this. An increasing number of users are fnding that Outlook is regularly hanging with this message appearing in the even log:

Hanging application OUTLOOK.EXE, version 11.0.8206.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

We are running XP pro with SP2 and Office 2003 with SP3 and fully updated.

Any thoughts?

Yours hopefully
Derek
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Question Stats
Zone: Software
Question Asked By: derek_fairtrade
Solution Provided By: war1
Participating Experts: 2
Solution Grade: A
Views: 20
Translate:
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05.02.2008 at 05:17AM PDT, ID: 21486013

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05.02.2008 at 08:31AM PDT, ID: 21487472

Rank: Genius

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05.08.2008 at 01:08AM PDT, ID: 21523060

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05.02.2008 at 05:17AM PDT, ID: 21486013
It could be cause by DEP (Data Execution Prevention) on the XP pro machinces. Have a look here
http://support.microsoft.com/kb/875352
 
05.02.2008 at 08:31AM PDT, ID: 21487472

Rank: Genius

Hello derek_fairtrade,

Does this event occur when user is opening Outlook or closing Outlook?

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

6. If no joy, create a new Outlook profile.
http://support.microsoft.com/kb/829918

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
Accepted Solution
 
05.08.2008 at 01:08AM PDT, ID: 21523060
Option 1 seems to solve the issue. Also where users have Word 2003 as their email winword seems to be implicated in the error, so deleting the Normal Template seems to help too.

Thanks a lot

Derek
 
 
05.08.2008 at 09:18AM PDT, ID: 21526077
derek_fairtrade, glad the problem is solved.
 
 
 
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