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05.16.2008 at 12:10PM PDT, ID: 23409450 | Points: 500
[x]
Attachment Details

What does the Red X over the Junk Mail folder indicate?

Zone: Outlook Groupware Software
Tags: Microsoft, Outlook, 2003, Red X of Junk Mail Folder.
I have a user who has a Red X over their junk mail folder.  Why does this happen and how do you get rid of it?
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Question Stats
Zone: Software
Question Asked By: level9tech
Question Asked On: 05.16.2008
Participating Experts: 3
Points: 500
Views: 0
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05.16.2008 at 12:22PM PDT, ID: 21585642
patrickdelosreyes:

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05.16.2008 at 12:24PM PDT, ID: 21585654
ottobock:

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05.16.2008 at 12:26PM PDT, ID: 21585667
ottobock:

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05.16.2008 at 12:26PM PDT, ID: 21585672
level9tech:

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05.16.2008 at 12:30PM PDT, ID: 21585705
ottobock:

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05.16.2008 at 12:32PM PDT, ID: 21585717

Rank: Master

tigermatt:

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05.16.2008 at 12:34PM PDT, ID: 21585733
patrickdelosreyes:

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05.16.2008 at 12:22PM PDT, ID: 21585642
patrickdelosreyes:
It is either you PST or OST file corrupted.... did you try repairing it?
 
05.16.2008 at 12:24PM PDT, ID: 21585654
ottobock:
Hello,
I can't say I've seen this before. If another expert doesn't respond shortly, can you attach a screen shot perhaps? The junk-e-mail folder icon has the red nil/naught (O with a slash), but I do not think this is what you mean... I've only seen red X's within messages, blocking picture downloads.

If nothing else, a detect and repair (Help > Detect and Repair) or uninstalling/reinstalling Office may do the trick - this does not affect any of the saved documents for the Office suite. Also install SP3 from Microsoft (http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en)
Good luck!
 
05.16.2008 at 12:26PM PDT, ID: 21585667
ottobock:
Ahh - Patrick may be onto something too. ;-) A corrupted PST can cause all sorts of havoc.
 
05.16.2008 at 12:26PM PDT, ID: 21585672
level9tech:
They are on exchange.  Is there any other fix?
 
05.16.2008 at 12:30PM PDT, ID: 21585705
ottobock:
Working with Cached Exchange Mode? Perhaps try turning off Cached Mode.

Also try a different profile for testing. (Control Panel > Mail > Show Profiles > Add... > configure user under new profile > Set Setting "Always Use This Profile" = newprofilename > Open Outlook)

If the same issue occurs on the test profile, reset the profile to the Outlook original, and try the Detect and Repair and/or uninstall/reinstall.
Good Luck!
 
05.16.2008 at 12:32PM PDT, ID: 21585717

Rank: Master

tigermatt:
If they're on Exchange then try turning off cached Exchange mode, delete and recreate their Outlook profile then turn cached Exchange mode back on.

-tigermatt
 
05.16.2008 at 12:34PM PDT, ID: 21585733
patrickdelosreyes:
yes if you turn off cache mode it will fix some issues...... but what i recommend is repair the local OST of the email first.... then try it again.... or worse comes to worse download everything and give the user a blank mailbox then reimport... i think this will fix it... probably a broken mailbox on the server....
 
 
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