I have a user in a domain environment that is having an outlook issue. The system is a brand new Dell Precision T3400 workstation, 32-bit Vista is installed. The machine is joined to the domain, and the domain user has been added to the local administrator's group. Upon first time login of the user (on this fresh install of vista) Outlook 2007 starts fine. It authenticates with the exchange server and starts downloading all of the user's email, and all folders download sucessfully. The problem occurs when the user tries to VIEW email.
The reading pane is totally blank. It doesn't display any email at all. When you double click on a message to open it in a seperate window, it opens, but displays nothing, and this new seperate window will freeze and outlook becomes unresponsive. you have to kill it with taskmgr at this point. restarting the machine does not resolve the issue.
Here are the troubleshooting steps i have taken so far....
1 - formatted and reinstalled the OS, with fresh clean install of just vista, office, and Antivirus software required by the domain, issue still persists.
2 - verified that all windows updates are done including verification that Office SP1 is installed.
3 - ran "outlook.exe /cleanviews" and "outlook.exe /cleanprofile" commands and issue is still not resolved.
4 - this same user has a laptop (on the domain) that can view/read email just fine. we even made sure that her laptop had outlook closed, when we launched outlook for the first time on the desktop system.
5 - this exact software configuration is a standard image that is deployed throughout the environment and no other users have any problems with this.
anybody have any ideas???
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