Question

Outlook shutsdown upon opening emails

Asked by: donvfp

Ok, Here's the jist of the problem that has been going on for some time.

I have a PC sharing BCM and another one accessing that share.  On the PC that accesses the share there is an issue with Outlook repeatedly shutting down upon opening certain emails.  I have removed BCM to try and isolate the issue and the problem does not continue when I remove the BCM database in the mail properties in the control panel.

Only certain emails cause the issue and it is usually emails that have been replied to several times between users.

Ran an integrity, check on the exchange database as well as a pst check on the individual PC.  Both efforts yielded nothing.  

All updates have been installed.  Any ideas?

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Asked On
2008-06-10 at 13:31:38ID23473780
Tags

Microsoft

,

Outlook

,

2007

,

With Business Contact Manager

Topic

Outlook Groupware Software

Participating Experts
1
Points
0
Comments
6

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Answers

 

by: apache09Posted on 2008-06-11 at 17:59:27ID: 21765358

 

by: apache09Posted on 2008-06-11 at 18:00:44ID: 21765363

Something else to consider:

Outlook is crashing

Disable add-ins. If you have Adobe Acrobat 6 installed, disable it's add-in first. SnagIt's addin will also crash Outlook. If Outlook crashes when you attempt to disable the addins, you'll need to edit the registry. Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins and change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0.

From: http://www.slipstick.com/outlook/ol2007/known_issues.htm

 

by: donvfpPosted on 2008-08-15 at 14:52:42ID: 22241964

The addin that is causing the problem is BCM, everything works fine with out it.

 

by: apache09Posted on 2008-08-19 at 16:40:17ID: 22264941

And is SP1 installed or not?

 

by: donvfpPosted on 2008-09-26 at 07:53:08ID: 22580106

sp1 was installed.  We could not find a solution for this issue.  We have decided to discontinue use of BCM

20120131-EE-VQP-002

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