martinhewes
asked on
Past and future reminders popping up in Terminal Services session
We have users who use a Terminal Server to log on to (around 30 do so) and use Outlook 2003.
Recently they've had reminders pop up for items in the past and items in the future. Event log, around the time of this occuring says:
"There was a problem reading one or more of your reminders. Some reminders may not appear. Network problems are preventing connection to the Microsoft Exchange Server computer."
"Network problems are preventing connection to the Microsoft Exchange Server computer."
"Unable to update public free/busy data. Outlook could not start because a data file to send and receive mail could not be found. To add a data file, such as a personal folder file, double-click the Mail icon in Windows Control Panel. Network problems are preventing connection to the Microsoft Exchange Server computer."
Is it a simple case of our Terminal Server having trouble connecting to our Exchange server, or something else going on?
Recently they've had reminders pop up for items in the past and items in the future. Event log, around the time of this occuring says:
"There was a problem reading one or more of your reminders. Some reminders may not appear. Network problems are preventing connection to the Microsoft Exchange Server computer."
"Network problems are preventing connection to the Microsoft Exchange Server computer."
"Unable to update public free/busy data. Outlook could not start because a data file to send and receive mail could not be found. To add a data file, such as a personal folder file, double-click the Mail icon in Windows Control Panel. Network problems are preventing connection to the Microsoft Exchange Server computer."
Is it a simple case of our Terminal Server having trouble connecting to our Exchange server, or something else going on?
ASKER
/Resetreminders is invalid - I did try /cleanreminders, but would this need to be done on every individuals profile, seeing as they're all working off the same server, instead of their local machines? Almost sounds like it's a problem at server level than their individual profiles.
Right. It's cleanreminders. :)
If this is the fix, can only be performed on the client side, therefore, each of them needs to perform it. I would prefer having one of the users to perform the tests until a fix is found. Later, the remaining user can be asked to perform the same steps.
If this is the fix, can only be performed on the client side, therefore, each of them needs to perform it. I would prefer having one of the users to perform the tests until a fix is found. Later, the remaining user can be asked to perform the same steps.
ASKER
I performed /cleanreminders on the users as and when it popped up, yet they're all reporting this morning that it's come back for them.
Another thought. The 30 users are logging on to the terminal server with a remote desktop connection and start Outlook from there? Or is it that Outlook is a shared application that runs on the clients from the terminal server?
ASKER
Sorry I should have mentioned that...
They're logging on with a Remote Desktop connection and then starting Outlook.
They're logging on with a Remote Desktop connection and then starting Outlook.
Try to switch the outlook mode cached/non cached and see if there's a difference. Btw, if the users are using cached mode, the space occupied by your users on this TS increases quite much.
ASKER
Still no luck I'm afraid. It's just happened to our users on TS again. Event log is showing the same error, with a problem reading the reminders.
ASKER CERTIFIED SOLUTION
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outlook.exe /resetreminders