Question

Meeting Organizer name randomly incorrect

Asked by: Stevesdl

Outlook 2007 client on XP SP2 OS is used for both delegate and manager
Delegate has all the correct permissions

1.A delegate sends out meeting invites using the manager's calendar. When the invite goes out to the recipients, sometimes the "Organizer Name" is correct (manager's name), sometimes it is the delegates name. (this affects who gets the recipient's direct accpetance or deny reply email)

2. A delegate sends out meeting invites using the manager's calendar. When the invite goes out to the recipients, the "Organizer Name" is correct (manager's name) for the initial delivery but if there needs to be an update, the delegates name appears as the "Organizer Name". (Again, this affects who gets the recipient's direct accpetance or deny reply email)

3. Also with this issue, sometimes tracking does not show, but the main issue is the Organizer name being incorrect.

It is important to know before you give a quick answer, the delegate performs this administrative work allday for other Managers and with no issues. The delegate is also a long time professional of more than 4 years at the same place doing this so it is not a "User Error".

My problem is I cannot find a thing out on the internet regarding this issue.  Thanks for your attention and assistance ahead of time.

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Asked On
2008-08-27 at 14:46:55ID23683717
Tags

Microsoft

,

Office 2007

,

Outlook 2007

,

Calendar Invitations

Topics

Outlook Groupware Software

,

Microsoft Office Suite

Participating Experts
2
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Comments
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Answers

 

by: peakpeakPosted on 2008-08-28 at 03:14:49ID: 22333195

Is this for one user (computer) only? if so:
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here:
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.

 

by: StevesdlPosted on 2008-09-10 at 07:50:01ID: 22438921

The issue was corrected.
Microsoft states that both Delegate and manager must be using Ovvife 2007. In this case the delegate was using Office 2003. We upgraded the delegate to Office 2007 but issue still persisted.

We had removed Delegate's permissions and then re distributed the permissions for the manager's mailbox. Issue stil persisted.

We uninstalled Manager's entire Office suite including any remanents of Office 2003 when he had upgraded. Reinstalled Office 2007.  This corrected the issue.

Thanks
SDL

 

by: luvjayPosted on 2009-04-29 at 12:17:54ID: 24263761

both delegate and manager used Outlook 2007.  also tried outlook/cleanprofile.  however, all failed.  any resolutions?

thank you.

20120131-EE-VQP-002

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