Question

How do I completely remove Outlook 2007 with corrupt settings somewhere?

Asked by: evileyejoe

I  have a Windows XP system that has Office 2007 including Outlook which is what this is about.  The problem started with Outlook unable to connect to the Exchange server after it had been working fine for a year.  Outlook would give the following error when it would attempt to connect to the Exchange server:

Error (0x80040115): The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action.

Since then I have repaired Outlook and after that it worked for about a week but it then started the same thing again.  Since that I have attempted removing Outlook 2007 along with the settings files in both the Application Data and Local Settings folders.  I also removed Outlook entries from the registry and then reinstalled.  Now when you start Outlook with that user it will configure the account for the user and search for the account server settings, it logs on to the server and then I click finish on the add new e-mail account screen but it then gives the error that says "Cannot open your default e-mail folders.  you must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folder file."

Any ideas?

I should also note that the issue is only with one person.  If another account logs onto the system it can connect to the server with no problems.  Also, this account can connect from other machines.  So to me it seems like I am not deleting all the profile settings from the registry or somewhere on the hard drive.

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Asked On
2008-09-15 at 11:59:17ID23732974
Tags

Microsoft

,

Outlook

,

2007

Topic

Outlook Groupware Software

Participating Experts
2
Points
250
Comments
5

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Answers

 

by: chavouscPosted on 2008-09-15 at 12:26:40ID: 22482024

When you uninstalled it, did you follow the instructions in this KB?

http://support.microsoft.com/kb/928218

 

by: guidantitPosted on 2008-09-15 at 12:39:40ID: 22482112

Copy/paste this into notepad, save it as a .reg file, and merge it to your registry:


Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC]
"DefConnectOpts"=dword:00000000

 

by: evileyejoePosted on 2008-09-15 at 13:20:34ID: 22482445

Guidantit,

Is there anything to do after that?  I just added that to the registry and it does the same thing.

 

by: guidantitPosted on 2008-09-15 at 13:35:15ID: 22482579

Did you say you've already deleted all .ost files from C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook ?

Also, have you restarted the Information Store on the Exchange Server, just for good measure?

 

by: evileyejoePosted on 2008-09-16 at 13:32:36ID: 31496685

This manual removal did the trick.. thanks!

20120131-EE-VQP-002

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