Question

Outlook 2007 winmail.dat

Asked by: RedKelvin

Hi,
My outlook 2007 is sending a winmail.dat file to non outlook recipients.

I am sending in HTML format so TNEF should be disabled.

I am at my wits end, any help would be appreciated.

Thanks in advance

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Asked On
2008-09-25 at 05:11:20ID23762111
Tags

outlook 2007 winmail.dat

Topic

Outlook Groupware Software

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Answers

 

by: mderooijPosted on 2008-09-25 at 05:52:56ID: 22568469

It could be you are sending e-mail to RTF flagged contacts. See Q278061

 

by: doublebugPosted on 2008-09-25 at 06:08:04ID: 22568604

When you sending message every recipient have setting 'Internet format'
This property determines how Outlook will convert message to MIME format while sending it to internet recipient.
So
While composing message right click on the recipient and select 'Outlook properties'
In the shown dialog select 'Send plain text only' for 'Internet format'
press OK

If recipient is added from your Contact via Outlook Address Book you will see the contact. So right click on the contacts email address and also select 'Outlook properties'. Set format to the plain text only.

With this settings Outlook will send multipart email message.This meesage will include plain text message and HTML one.

 

by: RedKelvinPosted on 2008-09-25 at 06:23:46ID: 22568773

Hi,
Thanks for your responses, the individual contacts are definitely set as HTML, not RTF.

If I set it to  "plain text only", it does not send the winmail.dat file, but I need to send in HTML.

According to microsoft
http://support.microsoft.com/kb/138053

Sending as HTML should not cause this problem.

 

by: mderooijPosted on 2008-09-25 at 06:34:16ID: 22568881

Are you using Exchange? If so, how's the Message Format configured for internet mail?
(tab Message Format - Message Encoding, e.g. MIME, provide message body as ..)?

 

by: RedKelvinPosted on 2008-09-25 at 06:49:39ID: 22569043

Nope, not using exchange

 

by: doublebugPosted on 2008-09-25 at 06:56:41ID: 22569122

Is there any custom addins for Outlook?
For just Outlook it does not matter how message is composed.
When sending to internet recipient Outlook checks recipient options.
So if recipient is marked as it can't receive Rtf message won't be sent in RTF format.

All information is copied from Contact's data when you adding recipient.
But this local copy can be modified by custom software while sending message.

 

by: RedKelvinPosted on 2008-09-25 at 06:59:13ID: 22569156

Hi,
Nope, no addins either, contact info is definitely set to HTML

 

by: doublebugPosted on 2008-09-25 at 07:07:10ID: 22569264

Can you compose test message save it as Outlook.msg. and post it zipped here. I can look at it's properties.

 

by: mderooijPosted on 2008-09-25 at 07:10:26ID: 22569295

Any clues in the internet header (received mail)  on any potential culprit?

 

by: RedKelvinPosted on 2008-09-25 at 07:19:16ID: 22569412

Hi,
The attached file is actually a .msg file, just rename it.

I don't see anything in the header that points to a potential issue.

Thanks for your help

 

by: mderooijPosted on 2008-09-25 at 07:24:48ID: 22569488

Blank message with test in the body but no addresses or header ..  that's not what the received received; need actual message (you may anonymize sender/receiver/subject info)

 

by: RedKelvinPosted on 2008-09-25 at 19:26:05ID: 22576080

sorry about that,
I actually did it properly this time and noticed that the content type is multipart, on the receiving end. But I am sending it as html, so it should not be multipart, any ideas?

 

by: RedKelvinPosted on 2008-09-25 at 20:40:43ID: 22576443

Hi everyone, thanks for your responses.

I have fixed the issue, I had to create a new mail profile. Must have been corruption in the old one.

20120131-EE-VQP-002

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