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11/22/2008 at 06:30PM PST, ID: 23928423
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7.7

Outlook 2007 - Cannot Open your default email folders

Asked by CM3Solutions in Outlook Groupware Software, Exchange Email Server

Tags: Outlook 2007, exchange server, microsoft, Offline folders, email, windows

We are currently trying to migrate a client from there old pop 3 service to our Exchange Server 2003. The accounts have been created and passwords have been tested via Outlook Web Access (OWA). We even tested the accounts using Outlook 2007 and Outlook 2003 in our offices. We were able to connect to the exchange server with no problem. Our exchange server is not located in our office. It is in a data center. We use RPC over http to connect to our email.

At the users desk we backed up their current email, created a new profile, added the RPC information and were able to connect to the Exchange server. Both the exchange server and user name were underlined.

When we opened up Outlook 2007, entered the user name and password, which we know works, we got the following error.
"Cannot Open your default email folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your offline folders."

The happened with two different accounts at two different desks.

The only thing that is different between their network and ours is they are part of a domain.

Anyone run into this issue before?
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About this solution

Zones: Outlook Groupware Software, Exchange Email Server
Tags: Outlook 2007, exchange server, microsoft, Offline folders, email, windows
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Solution Provided By: CM3Solutions
Participating Experts: 2
Solution Grade: A
 
 
 
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