Question

Mouse cursor when replying to email

Asked by: themightydude

This is really just a trivial question, but I can't seem to find an answer for this.

Generally when in outlook, and you click reply to an email, the cursor by default is in the body of the email, and you can start typing.

I have a user's PC here which for some reason when you click reply, the cursor defaults to the "to" field, and you have to click in the "body" of the email before you can start typing. It's not really a big deal, but it's quite annoying when you've been use to clicking reply then immediately being able to start typing.

I've searched the internet for an answer to this, but have yet to find the answer.

Any assistance would be appreciated.

Thanks!

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Asked On
2008-12-15 at 14:42:20ID23986938
Tags

Microsoft

,

Outlook

,

2003

Topic

Outlook Groupware Software

Participating Experts
2
Points
250
Comments
2

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Answers

 

by: war1Posted on 2008-12-15 at 15:13:56ID: 23179003

Hello themightydude,

1. Verify that the user has clicked "Reply".  If user click "Forward", cursor will jump to To field, as it is blank.

2. An addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

3. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.

4. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

5. If no joy, repair Outlook with this free utility -  OLfix
http://www.olfolders.de/Lang/English/OLfix/index.htm

6. I do if you want to go this far in repairing. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1

 

by: MadjaxPosted on 2008-12-15 at 22:30:27ID: 23181388

Hi,

Try renaming the outcmd.dat under C:\Documents and Settings\-USERNAME-\Application Data\Microsoft\Outlook and see if it makes any difference. That file keeps a lot of settings, like toolbars, organize, menus. Might be for your problem as well.

If that doesn't work, try create a new mailprofile and see if it stays> http://support.microsoft.com/kb/829918/en-us

Hope this helps you

Cheers!

/MadJax

20120131-EE-VQP-002

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