I am facing a very complicated problem which I really don't have clue how to solve it, so I need your expert advice.
In my company we have recently implemented Outlook 2007 from Outlook 2003. The problem is some user receive meeting invitation as plain email (without accept and decline option) and some receive the proper invitation with accept and decline option. This problem happen mostly when receiving invitation as a group mail, when sending same invitation to a individual user than everything works fine. Other part I would to add is all those invitation are re-occurring meetings.
When you right click on the invitation which doesn't have the ribbon than you be able to see Accept and Decline options.
Other problem we are facing is, invitation not receiving on time, for example if the meeting is set to 10AM but it appears 10:30AM in the calendar. And some time meeting appears day after the actual meeting like meeting day was 10AM on Monday but receive in the calendar on 10Am on Tuesday.
The steps I already tried are: recreate the re-occurring invitation but doesn't work, run Outlook diagnose tool and repair option under Add/Remove programs but no luck and recreate windows profile but still having those issue.
One more thing I would to add is, the occurs randomly like not all mails having the issue but some mails appears to have some issue.
Operating system we are using is Windows XP, Windows 2003 server with Exchange server.
I will appreciate if some one will help to diagnose this issue.
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You will find that a significant number of experts on this site will state that if you have Symantec installed then that will be the main cause of any problems. Their products appear to cause more problems with Exchange servers than any others. You need to remove the product to confirm it is not the cause of the problem. Disabling it is not enough.
Your question read that this was happening across the board - not that it was confined to a single user. If it is a single user issue then the diagnostics are completely different.
-M
Hi Mestha,
Thank you for your reply. I am not sure if my problem description above is not clear enough. This problem is very complicated and not sure how do I explain.
When our manager's admin sends meeting request to a group (say group of 20 members) from which 19 members received invitation and only one havn't. When the same meeting sent to the member individually than it works fine.
This issue not happen all the time for example, if we are sending 10 group meetings, 9 meetings delivered correctly, only one having the problem above.
So far I know there are only two members from the group facing this issue.
Please do ask me if my problem is not clear enough.
When I checked webmail, I was able to see date and time as it was suppose to be. This steps helped to confirm that problem is on client side. As all machine in my organization configured on Cache Mode, I delete all cache files and ost file from the profile. When I run outlook again, it downloads everything from the server which was upto date.
Business Accounts
Answer for Membership
by: MesthaPosted on 2009-01-05 at 03:46:39ID: 23294524
The fact that the problem is occurring on group email messages is significant, because Exchange handles messages to groups in a different way to individuals. Group email goes through the SMTP engine.
Therefore the first thing I would be looking at is ensuring that any AV on the server is not scanning SMTP traffic.
-M