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9.0

White-on-white text with some Outlook 2003-sp3 emails

Asked by kmurphy in Outlook Groupware Software

Tags: outlook 2003 sp3, XP-SP3

I've run into a problem today where 1 single user reported that the body of some emails she's getting are blank.  When looking at the issue, I determined the body is still there, but seems to be the text is white.  You can see the message body if you select the message body contents.  The font/color are set correctly in the Stationary options. They display correctly when running Outlook in safe mode (outlook.exe /safe).  I tried outlook.exe /cleanview and outlook.exe /cleanprofile.  I deleted/recreated the profile. All to no avail. If I login as another user and set up Outlook to point to her mailbox it displays fine.  While this makes me think I could maybe recreate the windows profile to fix this, I really don't want to - I'm at a CPA firm and it's Tax season! Besides, that doesn't really reveal what the real issue is.

Any ideas would be appreciated.

Thanx,
Kevin Murphy
LAN Admin
Melanson Heath & Co.
[+][-]03/23/09 01:28 PM, ID: 23961975Accepted Solution

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About this solution

Zone: Outlook Groupware Software
Tags: outlook 2003 sp3, XP-SP3
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Solution Provided By: war1
Participating Experts: 1
Solution Grade: A
 
[+][-]04/01/09 11:12 AM, ID: 24041995Author Comment

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[+][-]04/27/09 04:39 AM, ID: 24240718Author Comment

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[+][-]04/29/09 09:44 AM, ID: 24262313Author Comment

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[+][-]07/13/09 09:07 AM, ID: 24841081Author Comment

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