I will give this a shot, thanks.
Main Topics
Browse All Topics
Loading Advertisement...
Question
White-on-white text with some Outlook 2003-sp3 emails
I've run into a problem today where 1 single user reported that the body of some emails she's getting are blank. When looking at the issue, I determined the body is still there, but seems to be the text is white. You can see the message body if you select the message body contents. The font/color are set correctly in the Stationary options. They display correctly when running Outlook in safe mode (outlook.exe /safe). I tried outlook.exe /cleanview and outlook.exe /cleanprofile. I deleted/recreated the profile. All to no avail. If I login as another user and set up Outlook to point to her mailbox it displays fine. While this makes me think I could maybe recreate the windows profile to fix this, I really don't want to - I'm at a CPA firm and it's Tax season! Besides, that doesn't really reveal what the real issue is.
Any ideas would be appreciated.
Thanx,
Kevin Murphy
LAN Admin
Melanson Heath & Co.
This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.
Subscribe now for full access to Experts Exchange and get
Instant Access to this Solution
- Plus...
- 30 Day FREE access, no risk, no obligation
- Collaborate with the world's top tech experts
- Unlimited access to our exclusive solution database
- Never be left without tech help again
Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.
- "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
- "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
- "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.
See what Experts Exchange can do for you.
Got a question?
We've got the answer.
Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.
Need individual assistance?
Our experts are ready to help.
If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.
Want to learn from the best?
Read articles from industry experts.
Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.
Working on a long term project?
Store your work and research.
Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.
Access the answers to your technology questions today.
30-day free trial. Register in 60 seconds.
What Makes Experts Exchange Unique?
Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.
Trusted by the world's most respected brands.
Faithfully serving IT professionals since 1996.
Try it out and discover for yourself.
30-day free trial. Register in 60 seconds.
Free Tech Articles
-
WARNING: 5 Reasons why you should NEVER fix a computer for free.
It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
-
SCCM OSD Basic troubleshooting
SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
-
Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
-
Create a Win7 Gadget
This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
-
Outlook continually prompting for username and password
There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
-
Backup Exchange 2010 Information Store using Windows Backup
There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...
Cloud Class Webinars
- Avoiding Bugs in Microsoft Access
Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
- Top 10 Best New Features in Visio 2010
Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
- IT Consultant Business Secrets Revealed
Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
- Disaster Recovery and Business Continuity
Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
- Organize Your Visio Diagrams with Containers and Lists
Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
- How to Us Objects, Properties, Events and Methods in Microsoft Access
Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...
Join the Community
Give a Little. Get a Lot.
Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.
Answers
I finally was able to try many of these suggestions. Sorry, but the end user is at an office that's a 2 hr drive away.
I tried everything except the util listed in #6, because I ran out of time and the user had to get some work done. I ended up reinstalling office and SP3 because the current installation couldn't resolve it's original install location, and I ended up using the client install util to blow it away because I couldn't even reisntall/repair from the CD.
We have a consultant do things at this office who is going to take a look with some "fresh eyes".
One thing to re-iterate:
If I login as another user (domain admin in this case), and set up an email profile to this user, it works fine. So, it stands to reason that we could blow away the windows profile and recreate it to fix this.
But, that is a somewhat "blunt" approach and wasn't preparted to fix anything that might get broken.
Success!
The consultant's "fresh eyes" took at look and fixed it. Here is what he sent to me as the solution:
Issue resolved. After a bit of sleuthing I noticed an email format setting for replies and plain text. Since Nancy's latest problem emails were a mix of text and HTML (with only email links visible), I decided to tweak this setting. The color of the font being used (arial, 10pt) was set to black, but it displayed in a very faint yellow. I discovered this when trying to reply to one of the "blank" emails. So I set the font color to "auto", clicked "apply", and "joy"... as your buddy from EE would say.
I consider this an acceptable solution. Thanks to you folks for your suggestions. They certainly helped to eliminate other potential causes.
3 Ways to Join
Business Accounts
- Perfect for organizations
- Multiple users
- Save over 36%
- Create a Business Account
Answer for Membership
- Earn free access
- Showcase your knowledge
- No credit card required
- Sign Up to Answer
Loading Advertisement...
by: war1Posted on 2009-03-23 at 13:28:45ID: 23961975
Hello kmurphy,
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.
Outcmd.dat is located in C:\Documents and Settings\<user>\Applicatio
2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
3. If no joy, an addin could be interfering. Disable Outlook Addins. Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.
If you cannot open Outlook, do a search for and rename extend.dat file.
4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus and other security programs, Yahoo and Google toolbars, and desktop search programs. Disable these programs one at a time.
5. Repair Outlook. With Outlook open, go to Help > Detect and Repair.
6. If no joy, repair Outlook with this free utility - OLfix
http://www.olfolders.de/La
7. If no joy, create a new Outlook profile.
http://www.outlook-tips.ne
8. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
Hope this helps!
war1