Question

Cannot Expand the Folder in Outlook 2007

Asked by: etraxler

I created an email account in EMC in Exchange 2007 and assigned certain users "Manage Send As permission" and "Manage Full Access Permission".

However, after the users add the new mail box in the "Open these additional mailboxes", and try to expand the mailbox, they get "Cannot Expand the Folder. The Set of Folders cannot be Opened. You do not have permission to log on."
 
Please advise.
Thanks.
 
 

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Asked On
2009-04-30 at 18:08:27ID24371224
Tags

Exchange 2007 Outlook 2007 Windows Server 2003

Topics

Outlook Groupware Software

,

Exchange Email Server

Participating Experts
2
Points
250
Comments
5

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Answers

 

by: MesthaPosted on 2009-05-01 at 08:47:33ID: 24280603

How long did you wait after setting the permissions? Exchange caches permissions and it can take two hours before the permission is live.

Simon.

 

by: RudramPosted on 2009-05-01 at 09:05:52ID: 24280771

* Launch the Exchange Management Shell, and from there check the permission granted to the users on the mailbox.

C:\>Get-MailboxPermission -identity "MailboxName" | fl User, AccessRights

* Check if the target user has FullAccess and ReadPermissions as well.

* If not, add the ReadPermission as well to the user on that mailbox.

C:\>Add-MailboxPermission -identity "Mailbox Name" -AccessRights ReadPermission -User "AccountID"

* Once done check again if it shows proper permissions.

* Then try to access the mailbox.

Good Luck (^_^)

 

by: RudramPosted on 2009-05-01 at 09:08:54ID: 24280806

* Yeah as per Simon, it does takes time to reflect the permissions. If not working even after long then check the permissions again.

(^_^)

 

by: etraxlerPosted on 2009-05-01 at 09:47:46ID: 24281193

It did assign permissions and finally the account showed up in the Global Address List. It took about 2 hours. Is there a way to make instant or expedite the process on Exchange 2007?
Thanks.

 

by: MesthaPosted on 2009-05-01 at 09:49:26ID: 24281213

The only way to make the change take effect immediately is to restart the store. While it is possible to shorten the cache time it is not recommended because it will have a significant impact on the performance of the server and the domain controller. Rather than caching the permission information lookups would need to be more frequent.

Simon.

20120131-EE-VQP-002

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