Question

Messages not marked as replied to or forwarded in Outlook 2007

Asked by: tohmea

I have an issue with a user whereby he will forward an e-mail and the message fails to get marked as forwarded to (The message inside the email that says "You have forwarded this message on xx/xx/2009"). The icon is there and the message gets sent (appears in sent items). Sometimes it does, sometimes it doesn't. The same thing happens when replying to a message.

This problem happened after migrating the user to a new server.


Please help

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Asked On
2009-06-08 at 07:22:16ID24472222
Tags

Outlook 2007

Topic

Outlook Groupware Software

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Answers

 

by: DelphineousPosted on 2009-06-08 at 07:27:41ID: 24572440

Did you create new profile in Outlook or modify the existing profile?  Is the user in Cache mode?

 

by: tohmeaPosted on 2009-06-08 at 07:47:10ID: 24572639

Yes I removed his profile and created a new one for him

 

by: tohmeaPosted on 2009-06-10 at 23:20:02ID: 24599169

Any more suggestions out there as to why this is happening?

 

by: DelphineousPosted on 2009-06-11 at 10:13:31ID: 24604593

If you access the mailbox from another computer, do you see the message status information correctly.

Do you have any firewalls between the user (including on the PC) and the server that may prevent full communication with the server?
Depending on your configuration, some of the necessary ports for Exchange Client/Server communication are:
    TCP 110 (POP3)
    TCP 143 (IMAP)
    TCP 389 (LDAP)
    TCP 390 (Alternate LDAP, not typical)
    TCP 636 (LDAP over SSL)
    TCP 993 (IMAP over SSL)
    TCP 995 (POP3 over SSL
    TCP 3268 (Global Catalog)
    TCP 3269 (Global Catalog over SSL)
NNTP, HTTP, and SMTP would not be at play for your issue.
   

 

by: tohmeaPosted on 2009-07-07 at 01:40:47ID: 24792397

I ran the command "outlook /CleanViews" but some messages are still not being marked!!

 

by: DelphineousPosted on 2009-07-07 at 08:10:14ID: 24794925

Are there any firewalls between the client and the server?  Please review my last post (6/11) for port information.

Do the items status change when done from another computer or OWA?

 

by: tohmeaPosted on 2009-07-09 at 05:27:13ID: 24812826

No there is no firewall between the user and the server, and yes the user is in cache mode.
The user has logged in both the OWA and on Outlook on another machine, but messages are still not be tagged.

I have read the following artcile on the Microsofthelp site, and it says to Configure Outlook to run in Cached Exchange Mode, however the user is already in cache mode, and this article applies to Outlook 2003 only.

http://support.microsoft.com/kb/917901

 

by: DelphineousPosted on 2009-08-06 at 07:51:47ID: 25034073

What was the third party software that caused the issue.  This knowledge is for the benefit of the community.  Thanks!

20120131-EE-VQP-002

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