Duplicate emails in Outlook since installing BES

Some other possible reasons
http://www.blackberry.com/btsc/viewContent.do?externalId=KB13528&sliceId=2

Seems to be an Issue with Temp Tables...

Temp Tables
--------------------
The Exchange Temp tables are special-purpose subfolders of the SMTP service's logon
to the Message Database. They are used for the creation of the bifurcated messages
in the message categorizer, and as temporary storage for SendQ-submitted mail
messages if SMTP cannot keep up with the processing of SendQ mail. When the SMTP
service logs in to the Message Database, it forces an enumeration and submission of
mail in the temp tables. Old messages may be found in the temp tables for one of
the following reasons:

" An error occurs each time the particular message is processed. For example, the
Information Store may return a retry-able error when an attempt is made to relay
the message, or the connector to the message destination is unavailable.
" The message was categorized to go to a specific Message Database for local
delivery, but the Message Database is no longer available.
" An unknown or unexpected behavior caused by message damage


How to use MFCMapi to re-create TempTables
---------------------------------------------------------------------

# We need to clear out any messages that are in the SMTP Mailbox in the Information
Store. To do this we can use mfcmapi.exe

# Run the MFCMapi utility, click OK on the splash screen, and then perform the
following to logon to the Mailbox Stores SMTP Mailbox.

1. From the Session menu choose Logon and Display Stores.
2. From the MDB, Open menu, select Get Mailbox Table
3. Double-click on SMTP mailbox. Click the plus sign next to the Root Container.
4. Select the TempTable#1 container, and from the Folder menu, select Delete
Folder.
5. Click to select the box Hard Deletion, and then click OK.

# Close the MFCMapi windows and then restart the SMTP service.

Thanks, have tried both tips. Will have to wait and see what happens.

Thanks

Are these duplicate emails appearing in OWA as well, or is it limited to Outlook only?
What about the devices themselves, are they showing multiple copies as well??

Check with
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13528&sliceId=SAL_Public&dialogID=38485282&stateId=1%200%2073076449

Check Cause 4

Hi,

Unfortunately another duplicate email has cropped up.

The duplicates appear in Outlook and OWA but not on the Blackberry. I don't think it's cause 4 as Exchange tracking tools are only showing one email being sent.

Any other ideas?

Actually ignore the previous message. This instance of a duplicate was a a result of the sender sending it out twice. Fingers crossed we don't get anymore