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7.0

Duplicate emails in Outlook since installing BES

Asked by kambizj in Outlook Groupware Software, Exchange Email Server, Blackberry Operating System

Tags: Microsoft Outlook 2003, Duplicates

Hi,

I have a similar question up elsewhere on the forums covering two issues which I initally thought were linked so apologies if you've seen this elsewhere. I've now posted separaetly as think they are distinct issues.

Basically we recently installed a BES, 4.1.6 mr 5 and one of our users who has been provided with a Blackberry has reported that he's receiving duplicates of some emails. There doesn't seem to be a pattern to why the duplicates are occuring i.e. different senders, different domains, different recipients, different subject lines etc. I've disabled all but a few rules and of those that are running they are set to stop processing once completed and don't seem to be applying to the affected messages.

We've also traced the emails and only one email is going through the exchange box so the duplication isn't happening at the senders end. Also whilst the duplicate emails are appearing in Outlook they are not appearing on the Blackberry.

Now I'm not sure what else I should be looking for, any advice would be much appreciated.

Also the rest of our setup is as follows Exchange 2003 Enterprise Edition SP2, Outlook 2003 SP3 running in non cached mode.


 
[+][-]07/05/09 09:21 AM, ID: 24780417Expert Comment

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[+][-]07/05/09 09:29 AM, ID: 24780442Expert Comment

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[+][-]07/05/09 09:32 AM, ID: 24780453Expert Comment

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[+][-]07/05/09 10:44 AM, ID: 24780693Author Comment

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[+][-]07/05/09 03:11 PM, ID: 24781458Expert Comment

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[+][-]07/05/09 11:52 PM, ID: 24783064Author Comment

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[+][-]07/06/09 01:35 AM, ID: 24783428Author Comment

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[+][-]07/12/09 03:48 AM, ID: 24833922Accepted Solution

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About this solution

Zones: Outlook Groupware Software, Exchange Email Server, Blackberry Operating System
Tags: Microsoft Outlook 2003, Duplicates
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Solution Provided By: kambizj
Participating Experts: 2
Solution Grade: A
 
 
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