Hi All,

I have a client who is running XP Pro, and Outlook 2007.  Recently, just this month,  he noticed that when searching for emails, not all "matching" emails were being returned.  I checked also, and found this to be true.  

He is not using an Exchange back-end.. just pulling down email from a POP3 acct and using local .pst files.  

In Outlook, under the indexing, all three folders he uses are checked to be indexed.

Under Services, Indexing service was set to Manual, and was not running.  (As is mine, and my indexing seems to be fine).  I suspect his was not running prior to this issue.

One article I read (from MS) said to turn on indexing and let it re-index the machine. He did this, but emails are still missing from search, and he is getting a message that says indexing still needs to complete on 1500+ records (but it never does this, or finishes).

Re: the "error" message in Outlook, he reports:
 "The box on the search screen says:  "Search results may be incomplete because items are still being indexed.  Click here for more details"

When I click there, the message is: "Search results may be incomplete because items are still being indexed.  1548 items remaining across all open mailboxes" (a slightly higher number than earlier this morning) "

  "When I do a search for all emails sent this month it shows none for the following dates:  18 - today, 12-16, 9-10, 5-6 and 2nd.  Same search for last month shows no emails for 1, 2, 9-20, 23, 29  & 30"  "

However, those emails do exist...

I've seen 'solutions' that say to go to control panel, "indexing options", however this icon does not exist, nor does a .cpl that I can find to launch from the run line. (again, XP Pro)

Is this just a corrputed .pst file??  Should I do a .pst repair w/ scanpst.exe?   Any suggestions would be appreciated!  Thanks!

~dhrozen