is office 2007 service pack 2 installed on the workstation. this solves almost all these problems i've seen in the past.
also are you using the cached exchange mode?
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Outlook 2007 exchange mailbox not closed properly everytime outlook starts
I have a user who's mailbox on exchange does not seem to close properly. The attached images are what pop up every time outlook 2007 on XP Pro SP3 gets started.
Here are the things I have done.
1. Ran the office Diagnostics
2. Started outlook in safe mode and the notifications still appear
3. I uninstalled some 3rd party addins
4. I created a new outlook profile and loaded his mailbox into that and still recieved the notifications
5. There is nothing in the event log of the computer
6. I dont notice anything in the event logs of the mailserver.
The only recent change I can think of is that I added his new blackberry to the BES server. That was last week.
This problem seems to be slowing his outlook considerably
Suggestions?
- New-Bitmap-Image.bmp
- 138 KB
The bubble that appears on the system tray
- New-Bitmap-Image--2-.bmp
- 189 KB
The window that appears
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Answers
Hi, Raynovac.
Something (a program, add-in, etc.) is keeping Outlook open. You can verify that by checking the list of active processes using Task Manager. If you find Outlook in the list after the user has exited the program, then that's your proof. The next step is to identify what's keeping it open. Start closing processes until you see Outlook exit. The last process exited will be the one that was keeping it open. My guess is it'll be the Blackberry software.
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by: saakar_raoPosted on 2009-09-25 at 14:23:29ID: 25427376
What is the size of the PST file that the attached to his mailbox?
Maximum recommended is 2 GB, if its more than that consider adding another PST and start using that..