I would sugest you try an alternative anti-spam solution.
I have trialled and then bought, because I was so impressed, Vamsoft ORF (www.vamsoft.com). Since installing it, I have had 3 spam messages in nearly 2 months and my customers have had similar findings.
Vamsoft either allows the mail through, or rejects it - there is no quarantine area and thus nothing to sift through, which saves heaps of time.
It can be configured easily, the logs are easy to sort through and the download is only 4Mb. Also - the price is excellent at $239 per server.
Well worth considering if your current solution is not performing properly.
In terms of mail that has been rejected and should not have, there have been a couple of companies emails that got rejected but this was due to their bad configuration and I was easily able to advise them how to correct their problems to make sure the mail flowed in future.





by: BlueDevilFanPosted on 2009-10-19 at 09:52:58ID: 25606835
Hi, funasset.
Rules only work for the default mailbox. If the other mailboxes (e.g. Support, Information, Sales) are additional mailboxes that you've opened in Outlook, then rules will not run for them. If you can sign into each of those mailboxes as the mailbox owner, then you can create rules that run for them too. In other words, each mailbox has to have its own rules. the rules you've defined for your mailbox only apply to your mailbox.