Question

can't connect to exchange 2003 with Outlook 2007 on WinXP SP2 -- says "microsoft exchange unavailable"

Asked by: Xetroximyn

I work from home/remotely.... I have a PC onsite at my work that I remote to, and that I run outlook on....

I also run outlook on my home PC, and use hamachi to connect directly to the exchange server at my work....

After the server restart yesterday, my outlook at home never reconnected, even though my outlook at work reconnected fine.

So I tried restarting my home PC, and now everytime I try to open outlook I get

"microsoft exchange unavailable"

And then if I click "Work Offline" I get

"Cannot open your default e-mail folders" "The information store could not be opened"

And outlook closes right away.

I can't get it to open at all.

At home i have outlook 2007 on WinXP SP2.  

Any idea if this could somehow be related.... seems like it shouldnt be since the license problem is fixed, and I am still having this problem, but not sure if it could have triggered something...


p.s. hamachi is running fine -- I can ping the server -- access shares -- remote to it, etc -- but outlook just cant connect to exchange.... and I cant even open outlook to tinker with settings.

p.p.s.  Not sure if it has anything to do with it -- but problem with the server after restart, had to do with licenses getting messed up, and having to be restored. Here is a link to the question I posted about that, in case details are desired

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_24856306.html#a25704279

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Asked On
2009-10-30 at 14:36:29ID24859805
Tags

Office 2007

,

Exchange 2003

,

Win XP SP2

Topics

Outlook Groupware Software

,

Exchange Email Server

,

SBS Small Business Server

Participating Experts
1
Points
500
Comments
4

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Answers

 

by: willsdcaPosted on 2009-10-30 at 14:56:28ID: 25707077

Shot in the dark here but worth a try.  In my office some systems are unable to connect to the Exchange server using Outlook 2007 because an encrytion option is turned on by default that is not in Outlook 2003. Turning it off we are instantly able to resolve the server.

Go to the Control Panel > Mail > Double-Click on MS Exchange
Click More Settings > Security Tab
Unclick "Encrypt data between Microsoft Office Outlook and Microsoft Exchange"

Also you may need to put the fully qualified server name in, rather than just server name try servername.domain

 

by: XetroximynPosted on 2009-10-30 at 16:02:03ID: 25707321

OMG -- THANK YOU.... I have no idea why it every worked.... but unchecking the encryption, made it work just fine!!

 

by: XetroximynPosted on 2009-10-30 at 16:02:29ID: 31648245

THANK YOU!!

 

by: willsdcaPosted on 2009-10-30 at 16:58:49ID: 25707596

Very glad to hear it!  Yeah it threw us for a loop as well, not sure of your setup but we use WAN accelerators that have an issue with the extra encryption.

20120131-EE-VQP-002

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