CanadianJeff
asked on
Outlook 2010 keeps crashing; ntdll.dll is fault module. Any explanation, and cure?
Recently upgraded to Office 2010. Have started using Opera, instead of IE, as well. No problems until today, but it keeps crashing. I can hardly get started in it. I was moving an email to a separate file folder (something I do often) when it started. Following error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066739
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
I understand several factors can be involved: faulty installation, defective hardware, faulty or obsolete drivers, malware infections, or registry errors. How the heck can I know which one is causing the problem, and then fix it?
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000005
Exception Offset: 00066739
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
I understand several factors can be involved: faulty installation, defective hardware, faulty or obsolete drivers, malware infections, or registry errors. How the heck can I know which one is causing the problem, and then fix it?
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SOLUTION
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ASKER
This would likely work, and I have run into add-ons causing failures on a number of ocassions, so I think you are on the right track, dmwynne. Thank you.
thompsonwireless, you were a little vague. I would have had to come back with, "run what repair... with the Windows disk, you mean, or with other software?"
Thanks to all, and to all a good night.
thompsonwireless, you were a little vague. I would have had to come back with, "run what repair... with the Windows disk, you mean, or with other software?"
Thanks to all, and to all a good night.
ASKER
Since both of your solutions make sense, though I didn't necessarily need them, they well could have been helpful, so I'll divide the points up. Thanks!