CrestComputerGuys
asked on
Outlook Symbol Issues
Windows 7 x64 sp1 user using outlook 2010 x86. After replying back and forth once the emails become little distored after a few back and forth user is sending:
Its not a US-ASCII issue (US-ASCII is set as default encoding). I think we have ruled out Sage ACT!. It does not seem to happen on fresh/new emails to people.
This is the 2nd time asking for help on this one issue at EE last post here.
#1: to Melissa. Messed up. Not attached as a history in ACT. When I try to select the email for Melissa in Outlook it gives no info. She did however get the email.
The appraiser says “additional data was not submittedâ€Â So I’m guessing he never reviewed the agents stuff. That needs to be checked to start, but I don’t think it’ll help.Its not a US-ASCII issue (US-ASCII is set as default encoding). I think we have ruled out Sage ACT!. It does not seem to happen on fresh/new emails to people.
This is the 2nd time asking for help on this one issue at EE last post here.
https://www.experts-exchange.com/questions/27765858/Outlook-2010-symbols-issue-for-sent-emails.html
ASKER
The recipients dont matter, its happening to all email from this user. Yes OWA shows the same but looks normal to all emails if user sent from OWA. Email is in HTML. I have not looked at an email in a hex editor... I will have to google how to do that...
Great we're getting somewhere. now to look at the addin's and vba scripts that may be involved.
You've already deleted and re-created the outlook profile and the problem persists, right?
You've already deleted and re-created the outlook profile and the problem persists, right?
Also having this problem. Watching to see what your solution is.
ASKER
I will do this today
ASKER
Will do tonight user is out of office and will not bring laptop back until tonight
Any solution?
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There is a 3rd party involved so it may be something at their end (the recipients end). the other party may be using UTF-8 and you are using US-ASCII
If she views this message using OWA is the message also garbled (on the exchange server)
is the message in html or in plain-text? Have you looked at the message in a hex editor or if html message in an html editor to see if it may be a coding problem?
only an analysis of the entire message will help to determine the cause.