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Outlook 2010 stuck on Verifying Data Integrity
A user's Outlook 2010 program when it is opened will take over an hour to go through Verifying Data Integrity. When it does reach 100%, The program will open for a second and then start the Verifying Data Integrity over. We have tried using Scanpst.exe to scan the pst files and repair any damaged it found, run a repair on the Office Suite, open Outlook in Safe Mode, and with Outlook /cleanrules but it will not go beyond Verifying Data Integrity. We have tried scanning the OST file but it just hangs. Any assistance offered would be greatly appreciated.
ASKER
We are on Exchange. The user uses PST files for yearly archive.
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ASKER
I cannot open Outlook to remove the Archive PST files as it will never get beyond Verifying Data Integrity but I can try the rest. I will do so and then update Thinkpads.
You can copy the Archives and just delete them. Outlook may complain about that but deleting the Archives won't break Outlook.
.... Thinkpads_User
.... Thinkpads_User
Another thing to do is to create a new Windows userid on the problem computer. Open Outlook and connect it to Exchange. It should open. Does it?
.... Thinkpads_User
.... Thinkpads_User
ASKER
Okay, I will do that with the Archives and tried using a diff Windows user on the computer and Outlook opens without an issue.
The user may have a corrupted profile (not uncommon), so it the above (deleting and re-creating files) does not work, you may have to re-make the user profile.
... Thinkpads_User
... Thinkpads_User
ASKER
Okay, I will try a new profile if the deleting does not work..
ASKER
Deleting the OST file worked...Thank you!
Thank you and thanks for the update.
.... Thinkpads_User
.... Thinkpads_User
It is the problem with the PST file
Use "scanpst" and repair the PST after taking the backup of the PST
Use "scanpst" and repair the PST after taking the backup of the PST
Are you on POP3? Or Exchange? (or with Outlook 2010, you can have two different kind of accounts in two different profiles).
.... Thinkpads_User