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Cached account not syncing with exchange

I have a user who has his main outlook account, then also reviews another email account within his outlook.  This second account is shared by others.  His main account was set up as cached and whenever he makes a change to the second email account, it does not sync those changes to exchange.  The other users are not able to see his changes.
If I take him out of cached mode, he sees the same as the others which is on the exchange.
How can I get those changes from his cached account to update the exchange server?  Then I would be able to take him out of cached mode to be like the others.
Thanks.
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Avatar of Sushil Sonawane
Sushil Sonawane
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