moitz
asked on
bounce mails
Hi Experts,
have an issue on a bounce back mail from one of our client, they cannot send an email to us because TrendMicro detected an abuse.
both are coming from Softlayer
but checking there IP on the TrendMicro RBL
https://ers.trendmicro.com/reputations
its not block listed
have an issue on a bounce back mail from one of our client, they cannot send an email to us because TrendMicro detected an abuse.
BOUNCED BACK MAILS
-----Original Message-----
From: Mail Delivery System [mailto:Mailer-Daemon@gceweb1.gceser vers.net]
Sent: Tuesday, February 25, 2014 12:11 PM
To: mohhanif@brc.com.sa
Subject: Mail delivery failed: returning message to sender
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
s.natarajan@gpzgroup.com
SMTP error from remote mail server after RCPT
TO:<s.natarajan@gpzgroup.com>:
host mail.gpzgroup.com [81.22.17.227]: 550 5.7.1 Mail from
75.126.100.251 has been blocked by Trend Micro Email Reputation Service.
Please see http://www.mail-abuse.com/cgi-bin/lookup?75.126.100.251 to get
detailed information.
If I issue the command: ping mail.brc.com.sa
it resolved to: 74.86.76.118
checking the whois: http://www.whois.com/whois/74.86.76.118
checking also the whois of the blocked IP: http://www.whois.com/whois/75.126.100.251
both are coming from Softlayer
but checking there IP on the TrendMicro RBL
https://ers.trendmicro.com/reputations
its not block listed
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ASKER
thanks Carlmd
mohhanif@brc.com.sa and mail server is mail.brc.com.sa and resolved to 74.86.76.118
but the bounced back mail says
which is 75.126.100.251, is this IP a relay to there mail server?
issue is our client cannot send an email to us..
mohhanif@brc.com.sa and mail server is mail.brc.com.sa and resolved to 74.86.76.118
but the bounced back mail says
TO:<s.natarajan@gpzgroup.com>:
host mail.gpzgroup.com [81.22.17.227]: 550 5.7.1 Mail from
75.126.100.251 has been blocked by Trend Micro Email Reputation Service.
Please see http://www.mail-abuse.com/cgi-bin/lookup?75.126.100.251 to get
detailed information.
which is 75.126.100.251, is this IP a relay to there mail server?
issue is our client cannot send an email to us..
ASKER
I've requested that this question be closed as follows:
Accepted answer: 250 points for abbasiftt's comment #a39891174
Assisted answer: 250 points for carlmd's comment #a39891539
Assisted answer: 0 points for moitz's comment #a39891751
for the following reason:
thanks
Accepted answer: 250 points for abbasiftt's comment #a39891174
Assisted answer: 250 points for carlmd's comment #a39891539
Assisted answer: 0 points for moitz's comment #a39891751
for the following reason:
thanks
ASKER
thanks for the tips
ASKER
thanks for the answer