Lotus Notes auto referencing
Hi,
Based on the following post, i can see no exact solution is provided.
https://www.experts-exchange.com/questions/24387773/Lotus-script.html
My question is whether any script available for auto referencing in help desk. If any user would like to raise the case, an auto number is generated in the required field, although the number shall be as follow.
ITHELP-01
whereas auto number of lotus does not meet our requirement using the unique string and then lotus generate such numbers 8XQ98J.
Regards
Based on the following post, i can see no exact solution is provided.
https://www.experts-exchange.com/questions/24387773/Lotus-script.html
My question is whether any script available for auto referencing in help desk. If any user would like to raise the case, an auto number is generated in the required field, although the number shall be as follow.
ITHELP-01
whereas auto number of lotus does not meet our requirement using the unique string and then lotus generate such numbers 8XQ98J.
Regards
ASKER CERTIFIED SOLUTION
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I created a scheduled agent to assign the ticket # that only ran on one server. That avoided the duplicated ticket numbers.
For those times when the support technician needed a ticket number right away, I created a "Get Ticket Number" button on the form that used the LotusScript function NotesAgent.RunOnServer to run the agent directly on the server.
The downside to the above is that your ticket assignment process depends on a specific server always being available.
For those times when the support technician needed a ticket number right away, I created a "Get Ticket Number" button on the form that used the LotusScript function NotesAgent.RunOnServer to run the agent directly on the server.
The downside to the above is that your ticket assignment process depends on a specific server always being available.
Why a B grade without feedback? Was that not enough information?
http://www.ibm.com/developerworks/lotus/library/ls-sequential_numbers/
http://searchdomino.techtarget.com/tip/How-to-generate-formatted-sequence-numbers-with-Formula-language
Steve