Lotus Notes 8.5.X, 9.X.X : Mailing group : User missing/unable to receive email from public groups?
Hi Experts
Recently I have come across a problem on my Lotus Notes application, Server Side is on 8.5.X Domino, Everything was working fine and still is working fine except for one user, who is unable to receive e-mails sent to public group.
Let me Further Explain:
We have PublicGroups in our Address Book where all users are added, When I look into the addressbooks group - the user exists within that group, but when ever anyone sends an e-mail out to All PubLicGroup This one particular User doesnt receive the e-mail.
I have tried clearing local addressbook + updating Lotus notes client to the latest version on client affected by this issue
And to my recent check, I have noticed on a client machine that this particular UserName doesnt show in the list while sending e-mails (i.e. when expanding all PublicGroup : this persons username name is missing but when we expand this same group in the users machine the users username shows)
Its confusing where n how this issue might have arised, it just started happening 2 weeks ago as to mail prior to that have been received fine by the user + user also receives e-mail fine when sent directly.
Any advice would be appreciated.
Recently I have come across a problem on my Lotus Notes application, Server Side is on 8.5.X Domino, Everything was working fine and still is working fine except for one user, who is unable to receive e-mails sent to public group.
Let me Further Explain:
We have PublicGroups in our Address Book where all users are added, When I look into the addressbooks group - the user exists within that group, but when ever anyone sends an e-mail out to All PubLicGroup This one particular User doesnt receive the e-mail.
I have tried clearing local addressbook + updating Lotus notes client to the latest version on client affected by this issue
And to my recent check, I have noticed on a client machine that this particular UserName doesnt show in the list while sending e-mails (i.e. when expanding all PublicGroup : this persons username name is missing but when we expand this same group in the users machine the users username shows)
Its confusing where n how this issue might have arised, it just started happening 2 weeks ago as to mail prior to that have been received fine by the user + user also receives e-mail fine when sent directly.
Any advice would be appreciated.
Does this happen for all senders? Or just one? If only one user has complained about the problem, try sending to the group from another user's desktop. Does the "problem" user receive the test?
Check the person's personal address book for a group with the same name. As Notes checks the PAB first if it shares the same name as the server address book then it will stop searching when it finds the incorrect one.
Other things to check are the server the user is connected to. They could be on a backup server.
I'd also check the location document to ensure they are connected to the server correctly rather than setup as a mobile user.
Also check the Replication and Sync tab for any errors.
Other things to check are the server the user is connected to. They could be on a backup server.
I'd also check the location document to ensure they are connected to the server correctly rather than setup as a mobile user.
Also check the Replication and Sync tab for any errors.
ASKER
@ThomasMcA2
Well as for tests tried, "USER-A" receives AllPublicGroup e-mails from everyone else except from "USER-B" where as all users in AllPublicGroup receives mails normally from "USER-B"
"USER-A" receives e-mails from "USER-B" if sent directly by "USER-B".
@Rartemass
I have check the details you have mentioned, Cleared the Personal Address Book Groups which did have the server group name of AllPublicGroup with not names in it though...
I have also cleared it in the Affected "USER-A"'s PAB, I have checked for rules within both mailboxes, I have also checked server side where the "USER-A" Exists in the AllPublicGroup, Also when checking the Server Addressbook groups the name shows, I have removed the name saved document and re added the name once again to make sure.
An other thing noticed is when entering recipients as AllPublicGroup and expanding the users within that group to see names of all users present to make sure that "USER-A" is also present, unfortunately I dont see the name of "USER-A" on expansion of the AllPublicGroup within the "To: Recipients list in a new e-mail"
Its really confusing as to why this has happened, I have also check the Persons Location Document where again everything is normal as for every user within list, + we do not have a backup server or a cluster server for our domino.
Well as for tests tried, "USER-A" receives AllPublicGroup e-mails from everyone else except from "USER-B" where as all users in AllPublicGroup receives mails normally from "USER-B"
"USER-A" receives e-mails from "USER-B" if sent directly by "USER-B".
@Rartemass
I have check the details you have mentioned, Cleared the Personal Address Book Groups which did have the server group name of AllPublicGroup with not names in it though...
I have also cleared it in the Affected "USER-A"'s PAB, I have checked for rules within both mailboxes, I have also checked server side where the "USER-A" Exists in the AllPublicGroup, Also when checking the Server Addressbook groups the name shows, I have removed the name saved document and re added the name once again to make sure.
An other thing noticed is when entering recipients as AllPublicGroup and expanding the users within that group to see names of all users present to make sure that "USER-A" is also present, unfortunately I dont see the name of "USER-A" on expansion of the AllPublicGroup within the "To: Recipients list in a new e-mail"
Its really confusing as to why this has happened, I have also check the Persons Location Document where again everything is normal as for every user within list, + we do not have a backup server or a cluster server for our domino.
The problem is on the sending user's computer, so you can stop troubleshooting the receiving user's computer.
When addressing groups, Notes looks at the local NAB (name and address book) before looking at a server NAB. The local copy of the group could be in the personal NAB, or in a local replica of a server-based NAB (which is called a cascaded address book.)
Cascaded NABs are defined in the "names=" entry in notes.ini. If that line just says names=names.nsf, then the user IS NOT using a cascaded NAB. If it has a comma followed by a 2nd nsf file, that 2nd file name is the cascaded NAB, which must be replicated from a server. It is common for cascaded NABs to be out of sync with the server because they have not replicated recently.
Fix the replication page entry for the cascaded NAB, and the problem should go away. Perhaps it's missing, or the entry is not checked.
When addressing groups, Notes looks at the local NAB (name and address book) before looking at a server NAB. The local copy of the group could be in the personal NAB, or in a local replica of a server-based NAB (which is called a cascaded address book.)
Cascaded NABs are defined in the "names=" entry in notes.ini. If that line just says names=names.nsf, then the user IS NOT using a cascaded NAB. If it has a comma followed by a 2nd nsf file, that 2nd file name is the cascaded NAB, which must be replicated from a server. It is common for cascaded NABs to be out of sync with the server because they have not replicated recently.
Fix the replication page entry for the cascaded NAB, and the problem should go away. Perhaps it's missing, or the entry is not checked.
ASKER
Hi there
Noticed a new issue, did a fix up on users inbox recipient side, and also checked the senders side, everything seems fine on senders side, now what is noticed is that any mail sent to all public groups, isnt received by the user "USER-A" the user that had been receiving e-mails from public groups, but user can send e-mails to public groups,
Emails sent to AllPublicGroups not received by a particular user "USER-A"
Let me try and be a little clear in this issue that we are facing:
USER-A is not receiving e-mails right now from anyone when sending to ALLPublicGroups within our server
+ when expanding user group in "To" recipients field the users name doesnt show, where as on the server side and in the groups document the users name exists... I have also attached a file pointing what im explaining in this section.
What I have tried so far :
-I have tried indexing users mailbox
-Have Removed user and re-added user to the Public Group
-Expanded Public Group List while sending an outgoing e-mail to public group where I dont see the Users details, but it does exist within the groups document.
-Created a new group with "USER-A" in it and few more users as well (Group Type : MultiPurpose) and user receives emails from the new public group
-Tried "Trace Entire Path" mail and that particular user doesnt show in the returned email traced
-Problem noticed with existing Public Groups for only this user "USER-A"
I hope this is as clear as possible regarding my issue.
Lotusnotes.jpg
Noticed a new issue, did a fix up on users inbox recipient side, and also checked the senders side, everything seems fine on senders side, now what is noticed is that any mail sent to all public groups, isnt received by the user "USER-A" the user that had been receiving e-mails from public groups, but user can send e-mails to public groups,
Emails sent to AllPublicGroups not received by a particular user "USER-A"
Let me try and be a little clear in this issue that we are facing:
USER-A is not receiving e-mails right now from anyone when sending to ALLPublicGroups within our server
+ when expanding user group in "To" recipients field the users name doesnt show, where as on the server side and in the groups document the users name exists... I have also attached a file pointing what im explaining in this section.
What I have tried so far :
-I have tried indexing users mailbox
-Have Removed user and re-added user to the Public Group
-Expanded Public Group List while sending an outgoing e-mail to public group where I dont see the Users details, but it does exist within the groups document.
-Created a new group with "USER-A" in it and few more users as well (Group Type : MultiPurpose) and user receives emails from the new public group
-Tried "Trace Entire Path" mail and that particular user doesnt show in the returned email traced
-Problem noticed with existing Public Groups for only this user "USER-A"
I hope this is as clear as possible regarding my issue.
Lotusnotes.jpg
What is the value of the Names= entry on one of the sending PCs? Ours looks like this:
NAMES=names.nsf, OurWhitePages.nsf
OurWhitePages.nsf is a replica copy of the server NAB. The problems you describe could happen if OurWhitePages.nsf is not replicating properly.
NAMES=names.nsf, OurWhitePages.nsf
OurWhitePages.nsf is a replica copy of the server NAB. The problems you describe could happen if OurWhitePages.nsf is not replicating properly.
ASKER
Ours looks like this :
NAMES=names.nsf
The problem is this one user isnt receiving e-mail from our existing public groups when any sender sends an e-mail as also to my further mention when I Expand the Public Groups list as shown in my earlier image attachment this users name/server...etc doesnt show up in that list but when opening the server side of the server addressbook on client the name is present in the list. but not when expanding the public group.
The user is unable to receive any email sent to any PublicGroup in which they exist, for some reason Im not sure what went wrong.
Is re-installing the Lotus Notes for the client having this issue a good idea?
(would take about 35 to 40 minutes)
and then also restarting the Domino Server after that ?
(less than 15 to 20 minutes)
Edit: Does not seem like a problem from senders system as the recipient is not receiving mails from any sender that sends mail to any public groups at the moment
Let me try this nothing to lose and report back.
NAMES=names.nsf
The problem is this one user isnt receiving e-mail from our existing public groups when any sender sends an e-mail as also to my further mention when I Expand the Public Groups list as shown in my earlier image attachment this users name/server...etc doesnt show up in that list but when opening the server side of the server addressbook on client the name is present in the list. but not when expanding the public group.
The user is unable to receive any email sent to any PublicGroup in which they exist, for some reason Im not sure what went wrong.
Is re-installing the Lotus Notes for the client having this issue a good idea?
(would take about 35 to 40 minutes)
and then also restarting the Domino Server after that ?
(less than 15 to 20 minutes)
Edit: Does not seem like a problem from senders system as the recipient is not receiving mails from any sender that sends mail to any public groups at the moment
Let me try this nothing to lose and report back.
SOLUTION
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ASKER
Yes I have used the Person Picker button to add names into the list on Public Groups,
I avoid typing names in manually since it is not part of best practices
I will request the user for their system, before that I will spend some more time on installing this user on an other system just to make sure that the client files are not corrupted.
I avoid typing names in manually since it is not part of best practices
I will request the user for their system, before that I will spend some more time on installing this user on an other system just to make sure that the client files are not corrupted.
Do you have a backup copy of the broken user's Person document? You could even restore the server NAB from several months ago, and then open it locally (just don't let it replicate).
Once you have a backup copy of the Person document, delete the production version from the public NAB by using the Delete key on the keyboard. Don't use the Delete Person function from the view, or that will use AdminP to delete the account from the entire server. Press F9 to refresh the view, then copy and paste the backup into the production NAB.
Once you have a backup copy of the Person document, delete the production version from the public NAB by using the Delete key on the keyboard. Don't use the Delete Person function from the view, or that will use AdminP to delete the account from the entire server. Press F9 to refresh the view, then copy and paste the backup into the production NAB.
ASKER
Could you please give me some more information on this step ?
as I have not understood exactly how this process goes by.
The reason why I ask this is because we have not done any change to the Persons Document
Nor changed anything in our servers
The user is one of our old users and no records have been changed for the user as well ....
as I have not understood exactly how this process goes by.
The reason why I ask this is because we have not done any change to the Persons Document
Nor changed anything in our servers
The user is one of our old users and no records have been changed for the user as well ....
SOLUTION
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ASKER
Yes there was a modification earlier last month but user continued to receive mails till 14th of April and modification was applied on 5th of April for Internet Password change only.
After 5th April no modifications were done neither there was any other modification done in connection to the name of the user which exists since 2005 and is also the same.
Did a comparison.
Any other solution or troubleshooting information.
After 5th April no modifications were done neither there was any other modification done in connection to the name of the user which exists since 2005 and is also the same.
Did a comparison.
Any other solution or troubleshooting information.
SOLUTION
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ASKER
This is how it is for us, is there an other place where I need to look at?
Name/Domain
Hamdan Hamdan/BAZIE << From Group
Hamdan Hamdan/BAZIE << From Persons document
Name/Domain
Hamdan Hamdan/BAZIE << From Group
Hamdan Hamdan/BAZIE << From Persons document
ASKER CERTIFIED SOLUTION
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ASKER
I've requested that this question be closed as follows:
Accepted answer: 167 points for ThomasMcA2's comment #a40047223
Assisted answer: 166 points for ThomasMcA2's comment #a40040926
Assisted answer: 167 points for ThomasMcA2's comment #a40045057
Assisted answer: 0 points for albazie's comment #a40050027
for the following reason:
Multiple answers because the solution is linked
Accepted answer: 167 points for ThomasMcA2's comment #a40047223
Assisted answer: 166 points for ThomasMcA2's comment #a40040926
Assisted answer: 167 points for ThomasMcA2's comment #a40045057
Assisted answer: 0 points for albazie's comment #a40050027
for the following reason:
Multiple answers because the solution is linked
The OP awarded points, yet it looks like this question will be deleted in 4 days.
To EE: using the term "closed" when you mean "deleted" is confusing.
I object to this question being deleted. I do not object to it being closed so that points can be awarded.
To EE: using the term "closed" when you mean "deleted" is confusing.
I object to this question being deleted. I do not object to it being closed so that points can be awarded.