asked on

IBM Notes 9 crashed when open any attachment file

Hi Experts,

I have some users here having Notes crashed issue, the Notes client will crashed and force shutdown the client when open any attachment file from email. Temporary workaround is right click the Notes client and select "run as administrator". Any permanent fix for this issue?

Please assist

Thanks
Wayne

etmy my

it seems that the related program news local administrator right.

David Johnson, CD

no points: news local administrator should read needs local administrator

Steve Knight

Is there an issue with permissions on wherever it is trying to stop the files, normally based on %temp% which would be in the users profile, maybe somehow they don't have rights...

I presume you have this'd installed in multi user mode, ie there data is in profile directory, or is data under program files directory in which case change permissions for c:/program files/ibm/lotus/notes/ subdir for users group to be modify.

Reading from phone at mo. Will look back later.

PHS IT

ASKER

Hi Steve,

I have check the %temp% folder in the users profile, they had full access in the folder.

Yes, most of them are installed multi user mode, but there are few installed all user mode also having the same issue.
I have did some try change permissions for c:/program files/ibm/lotus/notes/ to be "edit" rights (even tried granted full control), still same error.

Wayne

Steve Knight

Fair enough, have you ruled out any anti virus programs or accidental combination of multiple AV , also does it do it every time for that PC?

You can turn on some debugging parameters in notes in the notes.ini file that show a command window and log file of what it is doing which can sometimes help.

http://scripts.dragon-it.co.uk/links/lotus-notes-console-logging

If you put on client_clock and debug_outfile params can see if it is logging any issues before it crashes.

Also when opening the attachment does it for any differently if you do edit / view and presumably it is on if you save?

Steve

Sjef Bosman

Any updates on this? IMHO this smells like a rights issue indeed...

Steve Knight

If it runs as "run-as-administrator" then it is most likely that you just need to amend permissions for the local "Users" group on the notes directoriesto include Modify, even if the user is a local admin if UAC is turned on they don't get the admin access.

Steve

PHS IT

ASKER

Dear All,

issue has been solved after remove ExtMgr_Addins=NLNVP.DLL line from notes.ini file

Wayne

ASKER CERTIFIED SOLUTION

PHS IT

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Sjef Bosman

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Sjef Bosman

Recommended action:
- accept http:#a40894553, no points)
- assisted http:#40792543, 250 points

Steve Knight

Fine by me, wasn't able to comment before.

PHS IT

ASKER

problem solved internally, caused by internal AV application (Symantec). Accept another comment as multiple solutions as provided more details on the solution

ajay sivan

Thanks Wayne,

Solution provided by you has worked for me.

"issue has been solved after remove ExtMgr_Addins=NLNVP.DLL line from notes.ini file"

Thanks

Ajay