Question

What's going on here ?

Asked by: oosterbaan

Hi,

I found something strange in our Lotus Notes infrastructure which I can't explain...

For the Lotus clients, we use laptops and desktop computers. Desktop users do have a local notes installation with a roaming data directory (on a mapped network drive).
In the notes.ini of these types of users I have changed the path of the Cache.dsk to the local C:\ drive of the workstation.

Laptop users have "standard" notes installed on their laptops, no adjustments are made here.

This morning I found out, that a lot of our laptops, the opening of a large document (document with attachment) takes a very long time, especially when a ISDN connection is used. When the user with a ISDN trys to open a document, it will take a few minutes to open it when there is a large attachment is present. While opening the document it is downloading the attachment already and when the document is open and want to view/launch/detach this attachment, it's downloading again.

For troubleshooting purposes, I have de-installed the notes client and re-installed it again and the problem was gone...

Is there a explanation for this ? Is there a setting that can cause this ?

Greetings,

Bob

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Asked On
2002-09-04 at 05:52:22ID20350062
Tags

notes

Topic

Lotus Notes

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2
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Answers

 

by: oosterbaanPosted on 2002-09-04 at 10:19:45ID: 7262063

He...you can't delete the question anymore !!

I have found the problem myself... Shall I give myself a "A" (-:

Greetings,

Bob

 

by: jerrithPosted on 2002-09-06 at 05:35:02ID: 7266974

Hello Bob,
To have a question delete, you have to post a zero points question in community support forum with a link to this question.

They will then delete it for you.

Regards,
JM

 

by: oosterbaanPosted on 2002-09-06 at 05:42:02ID: 7266991

Hi JM,

Do I have to use a URL as link ?

Greetings,

Bob

 

by: jerrithPosted on 2002-09-06 at 05:49:17ID: 7267018

Easiest way is to just copy/paste the URL from your browser's address bar in the question you post at the community support forum.
Just curious: what was the problem?

 

by: oosterbaanPosted on 2002-09-06 at 06:02:58ID: 7267053

Aha...thx JM

The problem was that on the laptops, Norton Antivirus was installed after the installation of the Notes client. On the desktops it was the other way around.
During the installation, NAV detected the Notes client and added some settings to the notes.ini (NFS_HOOKS) which connected the Notes client to the NAV. While opening a document, the document was scanned in the case of the laptops...

It took me a while to figure that one out (-:

Greetings,

Bob

 

by: jerrithPosted on 2002-09-06 at 06:48:23ID: 7267188

I don't think we would have picked up on that one here at the forum :-)
Maybe you can ask Community Support to refund your points and move the question to PAQ, sounds like this could be interesting for other people too.

 

by: CRAKPosted on 2004-05-14 at 02:25:41ID: 11066520

I was busy making recommendations to cleaning up abandoned questions.
Since the two of you appear to have worked out what my recommendation should be (either delete or PAQ), I can help you closing this question as page editor.
Since I agree with Jerrith that could be interesting for others, I'll PAQ and refund points.

CRAK
Page Editor

20120131-EE-VQP-002

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