Samurai073199
asked on
Invalid or nonexistant document error when making calendar entries.
Hi,
We have a user who gets a pop up error "Invalid or non-existent document" every time she creates an entry in her calendar. The entry is saved, but the error is driving her nuts.
I've tried refreshing the design of the mail file and that didn't help. I know you can get the entry sometimes of you sync with a PDA and try opening entries already in your calendar, but this happens when creating new entries and they don't use a PDA (though their mail replicates with a blackberry server I believe).
Any ideas?
Thanks,
Sam.
We have a user who gets a pop up error "Invalid or non-existent document" every time she creates an entry in her calendar. The entry is saved, but the error is driving her nuts.
I've tried refreshing the design of the mail file and that didn't help. I know you can get the entry sometimes of you sync with a PDA and try opening entries already in your calendar, but this happens when creating new entries and they don't use a PDA (though their mail replicates with a blackberry server I believe).
Any ideas?
Thanks,
Sam.
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ASKER
Hi,
marilyng, tried it today and unfortunately it happens when we open the calendar with another Notes client on another PC, so that tends to remove the user specific files on their PC from the equation.
SysExpert, I initially tried refreshing the design with no luck. Today I tried a replace design, again no luck.
twizted_teck , cheers, I'll give that a go tomorrow.
marilyng, tried it today and unfortunately it happens when we open the calendar with another Notes client on another PC, so that tends to remove the user specific files on their PC from the equation.
SysExpert, I initially tried refreshing the design with no luck. Today I tried a replace design, again no luck.
twizted_teck , cheers, I'll give that a go tomorrow.
ASKER
Hi,
twizted_teck, that didn't work unfortunately.
Though now there's some new information they forgot to tell me... there are two offices, AK and WN. and the user is an AK user, but one day they visited the WN office and logged on (and I assume they were using their own profile which containst their unique files such as ID, cache, ini, desktop, bookmarks etc).
However while I would then want to blame something like the bookmarks or cache, it happens when using a different ID and profile so it can't be any of those files?
Confused!
twizted_teck, that didn't work unfortunately.
Though now there's some new information they forgot to tell me... there are two offices, AK and WN. and the user is an AK user, but one day they visited the WN office and logged on (and I assume they were using their own profile which containst their unique files such as ID, cache, ini, desktop, bookmarks etc).
However while I would then want to blame something like the bookmarks or cache, it happens when using a different ID and profile so it can't be any of those files?
Confused!
Was thre ever a name change invovlved ?
That can sometimes mess things up.
I suspect a corrupted profile doc or field somewhere in the mail file.
You might look into the Ytria.com tools to check it out.
I hope this helps !
That can sometimes mess things up.
I suspect a corrupted profile doc or field somewhere in the mail file.
You might look into the Ytria.com tools to check it out.
I hope this helps !
ASKER
Hi Guys... while none of these worked, I appreciate the effort :) What eventually resolved it was creating a new replica. And whilst you probably would have expected that would have been the first thing I'd done, it wasn't due to the mail file being on a distant server and being HUGE.
ASKER
SysExpert, sorry yes they may have a blackberry device. Sorry I meant they didn't have a PDA with special software that accessed the mail file directly. I assumed replication to a mail file on a BES server would be less likely to be a cause of the issue than if some PDA software was touching the main mail file for the user.