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7.4

Lotus Approach crashes when duplicating form letter

Asked by cssi1234 in Lotus SmartSuite

Tags: lotus, approach

Hi, I'm using Lotus Smart Suite V 9.8. I upgraded from V 9.7 because of this error.  Every time I use Approach to create or duplicate a form letter using my existing data base, the application crashes. I have tried this on different machines with the same result. The OS is XP home.  This is what happens: Approach starts normally, I open an existing .APR file, it opens fine. I click design, the design window opens, no problem. I click letter in the file menu, then duplicate form letter and a window opens stating " Lotus Approach has encountered a problem and needs to close" I click don't send to Microsoft and the application closes.  The details of the error message are:

Approach.exe  
Ver. 9.8.209.600  
Mod Name: apprchtx.dll      
offset; 0000bce7      

 I uninstalled and reinstalled, no difference. The same thing happens on every machine I tried.  Is there a fix for this? Can anybody help?  Thanks.
[+][-]04/07/05 09:03 AM, ID: 13728333Accepted Solution

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About this solution

Zone: Lotus SmartSuite
Tags: lotus, approach
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Solution Provided By: cssi1234
Participating Experts: 3
Solution Grade: A
 
[+][-]04/07/05 06:55 AM, ID: 13726921Expert Comment

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