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9.6

Disable add-in error with Excel

Asked by joshsfinn in Microsoft Excel Spreadsheet Software

Tags: microsoft, excel, 2003

We run several applications in our environment, and sometimes, not all of them play nice together, but they are all required. My problem is that we use:

Hummingbird DM for document management. This has integration into Excel (via an add-in) to make it easy for users to save their Excel documents in our document repository. The integration is required by management.

Business Objects LiveOffice for report creation. This also has integration into Excel (via an add-in also) to make it easy for users to drop data directly into Excel. We haven't been able to fully roll out LiveOffice because when you have both the DM add-in and the LiveOffice add-in, Excel crashes when you close it. Because it crashes, the next time you launch Excel, you get a prompt:

Excel experiencced a serious error the last time the add-in 'c:\program files\hummingbird\dm\extensions\dmintegration.dll' was opened. Would you like to disable this add-in? To reactivate this add-in, click About Microsoft Office Excel on t he Help menu, and then click Disabled Items. Yes | No"

Because the dialog gives the users an easy way to disable DM integration, we haven't been able to roll out LiveOffice.

We can live with LiveOffice crashing Excel on exit (we have support cases open with them months to resolve that problem...) but I need to find a way to suppress the error that allows the users to disable any add-in.

Anyone have any suggestions or ideas?

Thanks!
Attachments:
 
excel-crash.png (10 KB) (File Type Details) 
Excel crashing on exit
Excel crashing on exit
 
 
excel-crash1.png (12 KB) (File Type Details) 
"What data does this error report contain" screenshot
"What data does this error report contain" screenshot
 
[+][-]04/02/08 11:57 AM, ID: 21266213Accepted Solution

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About this solution

Zone: Microsoft Excel Spreadsheet Software
Tags: microsoft, excel, 2003
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Solution Provided By: zorvek
Participating Experts: 1
Solution Grade: A
 
[+][-]05/22/08 11:58 PM, ID: 21629918Administrative Comment

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[+][-]05/31/08 07:52 PM, ID: 21685775Administrative Comment

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