I have two users who yesterday were given laptop computers to replace their desktops. These laptops have the same configuration exactly as more than 10 other laptops that we are using. Both the laptops and the desktops they replaced are running XP service pack 2 and Office 2007 Pro. They are able to login normally on our domain and access all the network shared folders, however they cannot save documents to the network folders from Word or Excel (2007). In Excel, the error message is simply "Document not saved." In Word, the error message is "There has been a network or file permission error. The network connection may be lost."
The laptops are both connected to the local network and have internet access; they can see the servers and access all the files in the network drives as if they were read-only. They cannot save changes or new documents. The permissions for these users have not changed, and they were able to perform these file operations on their desktop computers mere minutes before switching to the laptops.
The network folders are on a Windows Server 2003 STD machine. The security permissions on the network folders are set to give the users full control.
Start Free Trial
