Question

Word and Excel Documents take long to open when connected

Asked by: oasistechnical

On a few users on my network, when they try to open a local Excel or Word doc it takes a long time to open the document when the network cable is plugged in.
The same documents open perfectly when the network cable is unplugged.
Even when the user is at home, the docs open quickly when he is disconnected from the internet and very slowly when connected to the internet.
Checked for viruses / malware. Then removed all virus software / firewalls.
Ran TCPview and it showed the PC is trying to access mail.(mydomain.com):microsoft-ds
In TCPview it says SYNC-SENT. It seems to be trying to send data and then waits for a response. After say 30 seconds, it gets no response and then the doc opens.
It fails instantly when the network cable is unplugged and therefore the file opens quickly.

Any ideas?

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Asked On
2009-08-26 at 07:01:37ID24683253
Topics

Microsoft Excel Spreadsheet Software

,

Internet Protocols

,

Microsoft Applications

Participating Experts
3
Points
500
Comments
9

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Answers

 

by: RDAdamsPosted on 2009-08-26 at 07:35:12ID: 25188099

Have you checked for malware and virus'?

 

by: pankusareenPosted on 2009-08-26 at 07:47:12ID: 25188238

 

by: oasistechnicalPosted on 2009-08-27 at 23:24:56ID: 25205349

Strangely enough we realized it had to do with network printers.  If we delete the network printers and then go online, the problem doesn't occur.

The problem is of course that every time he goes back to the office, the login script receates those printers and he has to delete them again every time he leaves the office. Not a very elegant solution.  Any ideas?

 

by: sarangk_14Posted on 2009-08-27 at 23:32:32ID: 25205382

Hi,
Have you tried disabling the automatic search for network printers and folders by changing folder options?
To disable the automatic search for network printers and folders, follow these steps:
Click Start, click Control Panel, click Appearance and Themes, and click Folder Options to open the Folder Options dialog box.
Click the View tab.
In the Advanced Settings list, click to clear the Automatically Search for Network Folders and Printers check box. Click OK.

Regards,
Sarang

 

by: sarangk_14Posted on 2009-08-27 at 23:37:48ID: 25205399

You may have to restart the computer for the settings to take effect.

 

by: oasistechnicalPosted on 2009-08-31 at 20:01:22ID: 25228273

Yes, but thats not the point. The user wants those printers when he is connected at the office.  We have worked around the issue by creating a logoff script that removes the printers upon logging off. Logging onto the domain adds the printers back again.

 

by: sarangk_14Posted on 2009-08-31 at 20:08:22ID: 25228301

I was trying to point out that once the network printers have been installed, there is no need to search for them over and over again. That's why the suggestion.

I'm happy if you have found a solution/ workaround for your problem.

Warm regards,

Sarang

 

by: oasistechnicalPosted on 2009-08-31 at 20:10:17ID: 31620689

Workaround

 

by: oasistechnicalPosted on 2009-08-31 at 20:11:03ID: 25228310

Thanks

20120131-EE-VQP-002

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