MFP/Scan to email through Office 365

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The issue is likely that your scanner does not support TLS. I have seen this a lot. If your scanner does not support TLS, you should be able to create an SMTP Virtual server in iis6, or 7, and use that.

Vasil Michev (MVP)

Refer to the following article for the different ways to configure this in office 365:

http://technet.microsoft.com/en-us/library/dn554323.aspx

ASKER

Thanks for replies.

I have refered to that document and i believe Direct Send is the option we require but im not sure of the setup. I've tried using the following:

SMTP: smtp.office365.com
Username: username of 365 Global Administrator
Password: username of 365 Global Administrator

but still not working.

any thoughts?

Are you using port 587 with TLS encryption enabled?

Does the Office 365 Global Administrator have a mailbox configured? If not, then please use the account of a user with an Office 365 Mailbox.

Alan

ASKER

Thanks for the quick Reply Alan.

Yes on all of the above.

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Is the copier on the latest firmware?

ASKER

Thanks Alan... i got the 7120's working using another SMTP service (AUTHSMTP)

now trying to configure a 7830, it accepts the settings but when i try a test email it tries for a few moments then times out... on both 365 and AUTHSMTP settings.

frustrating.. any thoughts?

Could it be a DNS setting where it can't find the SMTP Server that you have configured?

I had to configure a copier with 8.8.8.8 as DNS settings before it could find Office 365!

ASKER

I've set the printer DNS to google (8.8.8.8 & 4.4.4.4) see attached images for config.

still stalls on send test

:/
dns.png
smtp.png
tls.png

You set the port to 597 - it should be 587. Change the port and try it again - hopefully it will be happier.

Alan

ASKER

Silly me.. but no joy James, sits trying to send a test email but doesnt send.

Are you able to use the AUTHSMTP server you are using for the other copier?

ASKER

Yeah, AUTHSMTP works fine with the 7120's - thats the frustrating thing

Have you tried it with the "starttls" setting?

ASKER

Yeah tried that..

Unable to send test E-mail.

Server connection aborted.

Have you tried to setup an IIS SMTP virtual server, and have you checked to ensure that the firmware is up-to-date on the copier?

ASKER

havent tried the IIS option but the copier is only 4 weeks old (to us) - just checked firmware, its on Version: 071.010.103.04401 which i believe is current...

You are right, if it is a new printer, it should be working. I would call Xerox, they should be able to help you with no issues.

ASKER

Alan, your google DNS tip may just have done the trick mate... still working my way round a few of these - will update when i can..

Thanks for all so far

ASKER

What a saga !! here goes...

so for the 7830's office 365 works fine but for the 7120's i had to use AUTHSMTP to get them to work... office 365 just wouldnt work & no idea why?!

we also have a HP netowk scanner that doesnt work with either :/

ASKER

I've requested that this question be deleted for the following reason:

.

Just curious as to why you are deleting this question when the 7120 copier (the subject of the actual question) is now actually working.

Can you please explain?

Thanks

Alan