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8.7

Powerpoint 2007 hangs on graph

Asked by ISALRW in Microsoft Powerpoint Presentation Software, Microsoft Office Suite, Microsoft Excel Spreadsheet Software

Tags: Powerpoint 2007, Excel 2007, graph, hang

Having issues with Powerpoint hanging then crashing when some users are editing graphs. Not all users who work on the presentation have this issue. Can't determine what causes some computers to have issues.
Have tried a fresh installation of Windows XP and Office but does not seem to solve the issue. Also tried swapping computers with fresh installations (but similar hardware specs), but did not seem to help. In the code section I pasted an error report from the Event Viewer.

Less critical but possibly related is that features of a graph or an entire graph occasionally "disappear" from view in Powerpoint and/or on a print out of a slide. Usually closing Powerpoint and reopening the presentation fixes this issue. 
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Event Type:	Error
Event Source:	Microsoft Office 12
Event Category:	None
Event ID:	5000
Date:		9/4/2009
Time:		11:51:32 AM
User:		N/A
Computer:	XXXX
Description:
EventType officelifeboathang, P1 powerpnt.exe, P2 12.0.6425.1000, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 69 00   o.f.f.i.
0008: 63 00 65 00 6c 00 69 00   c.e.l.i.
0010: 66 00 65 00 62 00 6f 00   f.e.b.o.
0018: 61 00 74 00 68 00 61 00   a.t.h.a.
0020: 6e 00 67 00 2c 00 20 00   n.g.,. .
0028: 70 00 6f 00 77 00 65 00   p.o.w.e.
0030: 72 00 70 00 6e 00 74 00   r.p.n.t.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 2c 00 20 00 31 00 32 00   ,. .1.2.
0048: 2e 00 30 00 2e 00 36 00   ..0...6.
0050: 34 00 32 00 35 00 2e 00   4.2.5...
0058: 31 00 30 00 30 00 30 00   1.0.0.0.
0060: 2c 00 20 00 6e 00 74 00   ,. .n.t.
0068: 64 00 6c 00 6c 00 2e 00   d.l.l...
0070: 64 00 6c 00 6c 00 2c 00   d.l.l.,.
0078: 20 00 35 00 2e 00 31 00    .5...1.
0080: 2e 00 32 00 36 00 30 00   ..2.6.0.
0088: 30 00 2e 00 35 00 37 00   0...5.7.
0090: 35 00 35 00 2c 00 20 00   5.5.,. .
0098: 4e 00 49 00 4c 00 2c 00   N.I.L.,.
00a0: 20 00 4e 00 49 00 4c 00    .N.I.L.
00a8: 2c 00 20 00 4e 00 49 00   ,. .N.I.
00b0: 4c 00 2c 00 20 00 4e 00   L.,. .N.
00b8: 49 00 4c 00 2c 00 20 00   I.L.,. .
00c0: 4e 00 49 00 4c 00 20 00   N.I.L. .
00c8: 4e 00 49 00 4c 00 0d 00   N.I.L...
00d0: 0a 00                     ..
[+][-]09/11/09 02:31 PM, ID: 25313598Accepted Solution

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About this solution

Zones: Microsoft Powerpoint Presentation Software, Microsoft Office Suite, Microsoft Excel Spreadsheet Software
Tags: Powerpoint 2007, Excel 2007, graph, hang
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Solution Provided By: Echo_S
Participating Experts: 2
Solution Grade: B
 
[+][-]09/11/09 03:39 PM, ID: 25314065Author Comment

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[+][-]09/11/09 03:46 PM, ID: 25314096Expert Comment

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[+][-]09/17/09 01:35 PM, ID: 25360758Author Comment

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[+][-]09/17/09 02:12 PM, ID: 25361147Expert Comment

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