Question

Powerpoint 2007 hangs on graph

Asked by: ISALRW

Having issues with Powerpoint hanging then crashing when some users are editing graphs. Not all users who work on the presentation have this issue. Can't determine what causes some computers to have issues.
Have tried a fresh installation of Windows XP and Office but does not seem to solve the issue. Also tried swapping computers with fresh installations (but similar hardware specs), but did not seem to help. In the code section I pasted an error report from the Event Viewer.

Less critical but possibly related is that features of a graph or an entire graph occasionally "disappear" from view in Powerpoint and/or on a print out of a slide. Usually closing Powerpoint and reopening the presentation fixes this issue.

Event Type:	Error
Event Source:	Microsoft Office 12
Event Category:	None
Event ID:	5000
Date:		9/4/2009
Time:		11:51:32 AM
User:		N/A
Computer:	XXXX
Description:
EventType officelifeboathang, P1 powerpnt.exe, P2 12.0.6425.1000, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.
 
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 69 00   o.f.f.i.
0008: 63 00 65 00 6c 00 69 00   c.e.l.i.
0010: 66 00 65 00 62 00 6f 00   f.e.b.o.
0018: 61 00 74 00 68 00 61 00   a.t.h.a.
0020: 6e 00 67 00 2c 00 20 00   n.g.,. .
0028: 70 00 6f 00 77 00 65 00   p.o.w.e.
0030: 72 00 70 00 6e 00 74 00   r.p.n.t.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 2c 00 20 00 31 00 32 00   ,. .1.2.
0048: 2e 00 30 00 2e 00 36 00   ..0...6.
0050: 34 00 32 00 35 00 2e 00   4.2.5...
0058: 31 00 30 00 30 00 30 00   1.0.0.0.
0060: 2c 00 20 00 6e 00 74 00   ,. .n.t.
0068: 64 00 6c 00 6c 00 2e 00   d.l.l...
0070: 64 00 6c 00 6c 00 2c 00   d.l.l.,.
0078: 20 00 35 00 2e 00 31 00    .5...1.
0080: 2e 00 32 00 36 00 30 00   ..2.6.0.
0088: 30 00 2e 00 35 00 37 00   0...5.7.
0090: 35 00 35 00 2c 00 20 00   5.5.,. .
0098: 4e 00 49 00 4c 00 2c 00   N.I.L.,.
00a0: 20 00 4e 00 49 00 4c 00    .N.I.L.
00a8: 2c 00 20 00 4e 00 49 00   ,. .N.I.
00b0: 4c 00 2c 00 20 00 4e 00   L.,. .N.
00b8: 49 00 4c 00 2c 00 20 00   I.L.,. .
00c0: 4e 00 49 00 4c 00 20 00   N.I.L. .
00c8: 4e 00 49 00 4c 00 0d 00   N.I.L...
00d0: 0a 00                     ..

                                  
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Asked On
2009-09-11 at 11:01:19ID24725390
Tags

Powerpoint 2007

,

Excel 2007

,

graph

,

hang

Topics

Microsoft Powerpoint Presentation Software

,

Microsoft Office Suite

,

Microsoft Excel Spreadsheet Software

Participating Experts
2
Points
500
Comments
8

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Answers

 

by: Echo_SPosted on 2009-09-11 at 14:31:47ID: 25313598

This is a known issue. It's caused by Service Pack 2 for Office 2007. Unfortunately, SP2 cannot be uninstalled. I guess you could uninstall Office and reinstall it and not install SP2.

Wish I had a better answer for you. I do know that MS is aware of the issue.

 

by: ISALRWPosted on 2009-09-11 at 15:39:44ID: 25314065

I will try uninstalling office 2007 and reinstalling it. Should I install SP1?

 

by: Echo_SPosted on 2009-09-11 at 15:46:06ID: 25314096

I would install SP1, yes.

 

by: ISALRWPosted on 2009-09-17 at 13:35:37ID: 25360758

Installed Office 2007 with SP1 only. The user reports that the crashes have stopped, so this seems to be the cause.

Do you have any more information on this issue? I was not able to find any support documents on Microsoft's site regarding this. Just wondering if there is any work around. Thank you.

 

by: Echo_SPosted on 2009-09-17 at 14:12:23ID: 25361147

Sorry, I know of no other workaround or fix at this point. I do know MS is aware of it and working on it. I hope they come up with a fix for it, because it's making me crazy, too! :-)

 

by: ISALRWPosted on 2009-09-17 at 15:14:58ID: 31627684

Seems that the complete solution can only come from Microsoft.

 

by: MiddleEarthPosted on 2009-10-22 at 14:45:33ID: 25639398

Microsoft has released a hotfix for this issue:
http://support.microsoft.com/default.aspx?scid=kb;en-us;975021&sd=rss&spid=11264

It seems to work for some people and not for others but its worth a shot.

There is also a service pack uninstall tool you can download here if you just want to get rid of SP2 alltogether:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=b97e6ecf-8da5-455d-b3bb-8ff2223f97c4

 

by: Echo_SPosted on 2009-10-22 at 16:07:33ID: 25639990

Thanks for the information about the SP uninstaller.

And you are correct about the hotfix -- it works for some, but not for others. (I didn't find out about it until after this post had occurred.)

Here's a link to a blog by an MS staffer that mentions SP2 as the culprit (the actual hotfix KB doesn't specify SP2 as one cause of the issue): http://blogs.technet.com/arykhus/default.aspx

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