KChandle can you expand on your aswer I don't understand? I have two files in my installer directory, 1ed908.msi, 21021.msi.
What do you mean by download option of run from the current location?.
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Office 2000 Premium SR-1
I just installed Office 2000 Premium on Win ME. Everything seemed to go okay and I installed the Service
Pack 1. I got an error with the file PSS9.CHM during the installation. Now PowerPoint won't run past the open
file area! I tried installing the SR-2 over this and I got an error with MCPS.DLL file. I didn't do anything except
run the office applications once to see if they worked before I installed the SR. Any ideas of how I fix this?
According to the Microsoft knowledge base either one of these files has already been updated, or it is
missing or is corrupt, but I checked and the file is present and I JUST isntalled the application, so it can't be
corrupt. Please help!
The log file reads:
1/14/2001 20:37:16 (Error ) Product: Microsoft Office 2000 SR-1 Premium --
Error 1328. Error applying patch to file C:\Program Files\Microsoft
Office\Office\1033\PSS9.CH
can no longer be modified by this patch. For more information contact your
patch vendor. System Error: -1072807676
1/14/2001 21:02:06 (Error ) Product: Microsoft Office 2000 SR-1 Premium --
Error 1904. Module C:\Program Files\Common Files\Microsoft
Shared\Artgalry\MCPS.DLL failed to register. HRESULT -2147024889. Contact
your support personnel.
Has anyone updated Office Premium 2000 with SR-2 that can post these two files? HELP!!Any ideas?
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Answers
If you can see the ".msi" extensions you don't have it, the extension would be ".msg". As per normal practice when downloading updates from Microsoft you are told to execute the file from it's current location. As it turns out on SR-1 this for some reason can leave the installation without the installer file which evidently contains a number of Registry references. The link I provided tells how to replace the file.
Again I am suggesting that this "may" be the problem not that it is the only possibility. It did fix a number of peculiarities when applied on our systems.
Hi, rw.
Here's what I suspect and suggest:
You said "According to the Microsoft knowledge base either one of these files has already been updated, or it
is missing or is corrupt, but I checked and the file is present and I JUST isntalled the application, so
it can't be corrupt."
However, you said you got an error during installation. I'd wager that when MS says these kinds of things, they're assuming you had an error-free install.
I would go download Eraser 2000 at http://support.microsoft.c
Eraser 2000 will completely uninstall Office 2000.
Then, end task on everything except Explorer and systray and then do your Office install again. If you leave things running, you might not be able to overwrite files that need to be.
From any of your Office 2000 applications, please advise the information from Help About in terms of the first two lines.
Have you recently tried checking the Product Catalog at Office Update to see what, after checking your system is reported to be installed?
http://www.office.microsof
pss9.chm is html-related for Publisher 2000 and believe that mcps.dll is as well.
Have you searched your system to see if they are found and the location as well as version information may help, if still unresolved.
http://support.microsoft.c
One looks as though it needs to be restored, whereas the other appears to require that it be registered.
This confirms that both files list with Pub2000:
http://support.microsoft.c
OFF2000: How to Use a Log File to Troubleshoot SR-1 Update Problems
http://support.microsoft.c
OFF2000: Overview and History of Office 2000 Updates
http://support.microsoft.c
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by: kchandlePosted on 2001-01-15 at 02:33:23ID: 111757
If you did as I did and installed the patch using the download option of run from current location the following may help. This "feature" caused a number of problems at our office until indentified. Look in the windows directory for the installer folder, then check and see if there is a file there with a type indication of "Windows Installer Patch", if not try following the instructions on the following link.
http://support.microsoft.c