Question

Upgrade off97->Off2000 - blue screen at installation !

Asked by: lavabo

Hi
We are experincing some problem on few workstation while upgrading office 97 to office 2000.

While installing the office 2000, in the few minute after the start we got a blue screen, then the installation fails.  We tried to find info on the error but nothing help.  Other identical station did it whitout any problem.
Now the Blue Screen error is:

Fatal Error OE at ... in VXD VMM(01)

We tried to uninstall Office 97, then install Office 2000, it made it until the half of the process, then we get this error message:

FAILED TO LOAD RESSOURCE DLL ODBCINT.DLL

The only workaround we see is ghosting another station but we prefer to resolve (if possible) the problem before.

Any help is verrrry welcomed
mike
PS-  one station is Win 98 SE, P2-350 64 meg ram, other one is PIII-650, win98 SE

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Asked On
2002-06-18 at 12:47:55ID20313389
Tags

dll

Topic

Microsoft Office Suite

Participating Experts
3
Points
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Comments
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Answers

 

by: bruintjePosted on 2002-06-18 at 12:55:47ID: 7090734

Hi lavabo,

On the initial upgrade where there any other programs running?
Did you try the upgrade after a clean reboot, just to know for sure that no thigns where still loaded somewhere?

it's quite difficult to replicate this or someone had to have been there before, hopefully someone like that drops in.

HAGD:O)Bruintje

 

by: lavaboPosted on 2002-06-19 at 06:40:29ID: 7092611

hello

Well they are several program, like webshots, postit, mcafee, but we disable all of them before begining the install process.
What is weird, the workstation next to it has the same config, same hardware, same shitty programm starting (webshot,postit), same windows version ... and the upgrade was fine!!  
Im not sure its an hardware problem (memory,hard disk), as the Blue Screen arise only when the office 2000 installation begin.. nowhere else!!
The only difference i see is at some time, the user must have install a program that had modified some system file...

But we did reinstall win98 over the existing (win98) OS, just to be sure all system files were ok (Also SFC was runned)
Also we tried to run installation from CD or Network...same
IMHO, its an office 2000 problem...

 

by: bruintjePosted on 2002-06-19 at 06:48:58ID: 7092628

could be, but then it interacts still with the hardware settings, are the video drivers also the same? as on the machine that works

 

by: NathaliePosted on 2002-06-19 at 14:04:38ID: 7093908

Mike,
Write down the exact message and please check the following page:
http://www.techadvice.com/w98/E/errors_vmm.htm

and this one, concerning the FAILED TO LOAD RESOURCE DLL ODBCINT.DLL error message:
http://www.faqts.com/knowledge_base/view.phtml/aid/380/fid/37







 

by: bruintjePosted on 2002-07-19 at 12:29:11ID: 7165642

hi lavabo, any update on this?

 

by: bruintjePosted on 2002-09-04 at 10:14:34ID: 7262048

Hello lavabo

this question is open for more then 2 months
time to clean up
if not stated otherwise

my recom will be
-PAQ
-points to Nathalie
-this will be finalized by an EE Moderator
-with no further update (11.09.2002)

PLEASE DO NOT ACCEPT THIS COMMENT AS ANSWER

HAGD:O)Bruintje
posted by ToolzEE v1.0

 

by: NetminderPosted on 2002-09-21 at 19:19:07ID: 7296457

Per recommendation, force-accepted.

Netminder
CS Moderator

20120131-EE-VQP-002

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