Question

I try to install Office 2000 Pro and it tells me i have an invalid CD Key - I am POSITIVE the cd key is correct

Asked by: saunaG

I have formatted my hard disk and reninstalled xp home.
When i try to install Office 2000 Pro from the original cd, after i type in the cd key it tells me i have an invalid key.
I am absolutely certain the key is correct - i am typing it directly from the certificate of authentication.  I am not typing in tthe windows key by mistake or anything like that.
I have tried installing both from my CD, DVD even over the network.
Always the same result.

Any ideas?

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Asked On
2003-08-28 at 17:34:08ID20723297
Tags

office

,

2000

,

cd

,

install

,

invalid

Topic

Microsoft Office Suite

Participating Experts
3
Points
0
Comments
11

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Answers

 

by: byundtPosted on 2003-08-28 at 17:52:53ID: 9244767

Here's a Microsoft Knowledge Base article citing multiple copies of Office applications on the computer as reason http://support.microsoft.com/default.aspx?scid=kb;en-us;321346

This article discusses where the old registry key is stored http://support.microsoft.com/default.aspx?scid=kb;en-us;300257

 

by: saunaGPosted on 2003-08-28 at 17:56:03ID: 9244787

thanks, but i got it to work.
After getting the error message i deleted the key by clearing the fields then clicked next
and believe it or not that worked.

 

by: byundtPosted on 2003-08-28 at 18:01:56ID: 9244810

Glad to hear you got it working!

You may want to post a note to Community Support asking for a refund of your points.

 

by: byundtPosted on 2003-08-28 at 19:26:24ID: 9245112

Lunchy,

I think the points should be refunded, but the solution has value as a PAQ

Brad

 

by: saunaGPosted on 2003-08-28 at 19:38:14ID: 9245148

hey everyone, turns out this didnt work - the install did complete, but once it finished and i try to open
an office app, i again get the enter cd key dialog box and when i type in the key it tells me its incorrect.
Thanks

 

by: byundtPosted on 2003-08-28 at 20:55:38ID: 9245418

Did you try deleting (or renaming) the Office registry keys as suggested by the second Knowledge Base article?

Delete the Office registry keys (under both Hkey_Current_User and Hkey_Local_Machine). You may also need to delete the Office folder.

 

by: rgcolePosted on 2003-08-29 at 06:15:01ID: 9247689

Off the wall thought, but.

Often an error with the Product Key can be a misreading of the Key Number.

A zero (0) can be confused with the letter O, other letters or numbers can be misread, too.

Since you have tried other ways to get this problem solved.  Before throwing your hands up I would recommend a few things.

-->>Go to any other computer (i.e. a computer that is not the one you are having trouble with).  Install the Office 2000 using the Product Key you have.  If it installs there then you know the problem is with your computer installation.  If it doesn't install, seriously consider that you may be inputting the Product Key incorrectly.  And, after this test, remove the installation of Office 2000 from that computer.

Robert

 

by: saunaGPosted on 2003-08-29 at 12:05:26ID: 9250447

turned out to be a bad cd.  i was able to get hold of another cd and it worked.

 

by: LonerVampPosted on 2003-09-29 at 08:37:04ID: 9452292

Just to add to this, I recently also had a problem with MS Office 2000 Pro accepting a login key.  I got the same error as saunaG above.

A reboot of the system did the trick, and the next try worked (after verifying my key a dozen times as I've been there before with mistyping something).

This means that either the reboot helped, or Office actually did not like that I had just renamed my account username, and had not relogged into Windows 2000.

Just some food for thought in case someone else looks at this question with the same problem.

20120131-EE-VQP-002

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