what about your normal.dot....where is it on this machine?
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Office files from network locking up Laptop
Using a Sony Vaio laptop, running Windows XP Pro SP1, With Office XP Pro, Symantec AV Corporate 8. I can open local files from Office (Word, Excel, PPT) with no problems. If I try to open Office files stored on the file server on the network, the laptop starts to hang. Task manager shows 2 instances of the Office application (Word, for instance) but the actual program does not get to the splash screen. Trying to end task does not get anywhere, but the "send error report" option does come up, however the task will not actually end. The laptop then needs to be hard rebooted. Other computers on this network do not have this problem. The laptop does not seem to be exhibiting any other issues. I can open PDF files from the same file server with no problems on the laptop. It appears to be limited to Office files only. Any ideas what may be causing this?
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Answers
I was able to spend some time on this laptop finally. This is what I discovered:
Further research on the Symantec website yielded the following: http://service1.symantec.c
"When multiple clients copy or edit documents on a mapped network drive, each client downloads and scans each document that is accessed. This includes not only the documents that the user accesses, but any file accessed by the system. For example, if a user hovers the mouse pointer over a file listing in Windows Explorer, Explorer accesses the file in order to display file properties in a ToolTip, which triggers a scan. The cumulative effect of users with network drive scanning enabled can slow network traffic significantly, and is not necessary if the file server has virus protection." http://service1.symantec.c
Short answer: I unchecked the "Network Drives" setting on the "realtime protection" configuration and it alleviated the problem. Why this was hanging up only this guy's computer I do not know, I will have to look at other computers to see what they are set up like. He had the single click access to files turned on and that is the only thing I can think of that is different from all the other computers.
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by: JOrzechPosted on 2004-01-22 at 06:19:49ID: 10173931
For testing purposes, try disabling your antivirus and see if it still hangs.