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7.0

Office files from network locking up Laptop

Asked by undivine in Microsoft Office Suite

Using a Sony Vaio laptop, running Windows XP Pro SP1, With Office XP Pro, Symantec AV Corporate 8. I can open local files from Office (Word, Excel, PPT) with no problems. If I try to open Office files stored on the file server on the network, the laptop starts to hang. Task manager shows 2 instances of the Office application (Word, for instance) but the actual program does not get to the splash screen. Trying to end task does not get anywhere, but the "send error report" option does come up, however the task will not actually end. The laptop then needs to be hard rebooted. Other computers on this network do not have this problem. The laptop does not seem to be exhibiting any other issues. I can open PDF files from the same file server with no problems on the laptop. It appears to be limited to Office files only. Any ideas what may be causing this?
[+][-]01/22/04 06:19 AM, ID: 10173931Expert Comment

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[+][-]01/22/04 08:06 PM, ID: 10181266Expert Comment

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[+][-]01/24/04 05:12 AM, ID: 10190763Expert Comment

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[+][-]02/03/04 05:46 PM, ID: 10267262Author Comment

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[+][-]02/12/04 06:21 AM, ID: 10342502Author Comment

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[+][-]02/29/04 02:39 AM, ID: 10479569Administrative Comment

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[+][-]03/04/04 08:30 AM, ID: 10515350Accepted Solution

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About this solution

Zone: Microsoft Office Suite
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Solution Provided By: PashaMod
Participating Experts: 4
Solution Grade: B
 
 
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