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03.04.2005 at 03:19AM PST, ID: 21337608
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8.2

Word / Excel Crashes on Exit (Screenshot included)

Asked by Codestone in Microsoft Office Suite

Tags: ,

Hi,

I have a customer who is using Microsoft Office.  Everytime they open a document in Excel and try to close it (even if they make no changes), a dialog comes up saying "Microsoft Excel has encountered a problem and needs to close".

I have examined the event log and found this:

Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            04/03/2005
Time:            10:46:48
User:            N/A
Computer:      ACCESS
Description:
Faulting application excel.exe, version 11.0.6355.0, stamp 40aa979f, faulting module sgxladdin.dll, version 1.0.0.18, stamp 4149753e, debug? 0, fault address 0x0001064a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 65 00 78 00 63 00    .e.x.c.
0030: 65 00 6c 00 2e 00 65 00   e.l...e.
0038: 78 00 65 00 20 00 31 00   x.e. .1.
0040: 31 00 2e 00 30 00 2e 00   1...0...
0048: 36 00 33 00 35 00 35 00   6.3.5.5.
0050: 2e 00 30 00 20 00 34 00   ..0. .4.
0058: 30 00 61 00 61 00 39 00   0.a.a.9.
0060: 37 00 39 00 66 00 20 00   7.9.f. .
0068: 69 00 6e 00 20 00 73 00   i.n. .s.
0070: 67 00 78 00 6c 00 61 00   g.x.l.a.
0078: 64 00 64 00 69 00 6e 00   d.d.i.n.
0080: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
0088: 20 00 31 00 2e 00 30 00    .1...0.
0090: 2e 00 30 00 2e 00 31 00   ..0...1.
0098: 38 00 20 00 34 00 31 00   8. .4.1.
00a0: 34 00 39 00 37 00 35 00   4.9.7.5.
00a8: 33 00 65 00 20 00 66 00   3.e. .f.
00b0: 44 00 65 00 62 00 75 00   D.e.b.u.
00b8: 67 00 20 00 30 00 20 00   g. .0. .
00c0: 61 00 74 00 20 00 6f 00   a.t. .o.
00c8: 66 00 66 00 73 00 65 00   f.f.s.e.
00d0: 74 00 20 00 30 00 30 00   t. .0.0.
00d8: 30 00 31 00 30 00 36 00   0.1.0.6.
00e0: 34 00 61 00 0d 00 0a 00   4.a.....


Hopefully this will shed some light as I am baffled.

Incidentally, though this should not affect it, the customer is using Citrix over Terminal Services to run a desktop session

A screenshot of the error happening is available here:  http://www.demonit.co.uk/EE/Screenshots/20040304_ExcelCrash.gif

Many thanks,

James.Start Free Trial
[+][-]03.04.2005 at 05:46AM PST, ID: 13458710

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About this solution

Zone: Microsoft Office Suite
Tags: excel, exit
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Solution Provided By: roos01
Participating Experts: 1
Solution Grade: B
 
 
[+][-]03.04.2005 at 09:30AM PST, ID: 13460713

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[+][-]03.04.2005 at 08:00PM PST, ID: 13464453

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