Question

Open File

Asked by: perezm

I am using MS Office 2000.

When trying to open any word (excel or access) documents from the File menu and then Open, it gives no response.  However the documents (files) open fine from Windows Explorer.

The Office Suite has been re-installed.  Now I have uninstalled it again.  Before I install it again, is there anything I can can do??

Any workable solutions would be appreciated.

Many Thanks

M. Perez

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Asked On
2006-04-21 at 15:27:35ID21822983
Tags

file

,

open

,

office

Topic

Microsoft Office Suite

Participating Experts
2
Points
100
Comments
3

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Answers

 

by: byundtPosted on 2006-04-21 at 15:29:18ID: 16512335

Hi perezm,
Microsoft recently pushed a security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx) that conflicted with many models of HP scanners, cameras and printers. These HP products rely on a software package called Share-to-web, which Microsoft's update conflicts with. Side-effects are severe, including program freezes, an inability to follow a link you type into Internet Explorer, inability to open or save files in Office applications, inability to click the + sign while browsing My Documents or My Pictures. http://support.microsoft.com/?kbid=918165

The suggested fix is:
1) Log on to the computer with an account having administrator privileges
2) Launch Regedit from the Start...Run command line
3) Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached
   Right-click "Cached", point to New, click "DWORD Value", and then enter:
   {A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401
4) Set the Data of this value to 1
5) Close the Registry Editor
6) Reboot the computer

Or try the following shortcut:
1) Copy the following line to the clipboard (paste it into Notepad to remove line breaks if necessary)
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1

2) Open the Start...Run menu item
3) Paste the instruction from step 1 into the resulting dialog box and hit return

Brad

 

by: NzarthPosted on 2006-04-22 at 13:47:06ID: 16516504

I have also found that if the Office documents are stored on a mapped drive, disconnect and remap the drive and the open - save as works again.

 

by: perezmPosted on 2006-04-29 at 14:41:36ID: 16570243

Hi Brad,

Sorry about the delay.  I had to go out of town.

It worked fine.

Thanks.

Marco

20120131-EE-VQP-002

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