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09.13.2006 at 08:27AM PDT, ID: 21987989
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8.6

Powerpoint has encountered an error and will be closed down

Asked by putmanj in Microsoft Office Suite

Tags: , ,

I have one user that has a powerpoint that always shutsdown.  She can open and view powerpoints but when she tries to print or go into options she receives an error message to the effect that Powerpoint has encountered errrors and must be shut down.  I've pasted in the event log for the error.  Efforts to remediate to date:  1.  Ran the repair/reinstall function wiht Microsoft Office 2003.  2.  Complete deinstall and reinstall of Office;  3.  Deinstall/and Reinstall of Adobe Reader  4.  Deinstall/Reinstall of Office 2003 with deletion of the office directories under program files as well as the registry entries for Office.  Any assistance in finding a resolution for the problem would be appreciated!!!!  Thanks,  Julie

Event Type:      Error
Event Source:      Microsoft Office 11
Event Category:      None
Event ID:      1000
Date:            9/13/2006
Time:            5:21:02 PM
User:            N/A
Computer:      FUNA0820DCSN016
Description:
Faulting application powerpnt.exe, version 11.0.8024.0, stamp 4451e0be, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00f57b17.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 70 00 6f 00 77 00    .p.o.w.
0030: 65 00 72 00 70 00 6e 00   e.r.p.n.
0038: 74 00 2e 00 65 00 78 00   t...e.x.
0040: 65 00 20 00 31 00 31 00   e. .1.1.
0048: 2e 00 30 00 2e 00 38 00   ..0...8.
0050: 30 00 32 00 34 00 2e 00   0.2.4...
0058: 30 00 20 00 34 00 34 00   0. .4.4.
0060: 35 00 31 00 65 00 30 00   5.1.e.0.
0068: 62 00 65 00 20 00 69 00   b.e. .i.
0070: 6e 00 20 00 75 00 6e 00   n. .u.n.
0078: 6b 00 6e 00 6f 00 77 00   k.n.o.w.
0080: 6e 00 20 00 30 00 2e 00   n. .0...
0088: 30 00 2e 00 30 00 2e 00   0...0...
0090: 30 00 20 00 30 00 30 00   0. .0.0.
0098: 30 00 30 00 30 00 30 00   0.0.0.0.
00a0: 30 00 30 00 20 00 66 00   0.0. .f.
00a8: 44 00 65 00 62 00 75 00   D.e.b.u.
00b0: 67 00 20 00 30 00 20 00   g. .0. .
00b8: 61 00 74 00 20 00 6f 00   a.t. .o.
00c0: 66 00 66 00 73 00 65 00   f.f.s.e.
00c8: 74 00 20 00 30 00 30 00   t. .0.0.
00d0: 66 00 35 00 37 00 62 00   f.5.7.b.
00d8: 31 00 37 00 0d 00 0a 00   1.7.....
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[+][-]09.13.2006 at 08:40AM PDT, ID: 17512941

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[+][-]09.13.2006 at 08:48AM PDT, ID: 17513011

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About this solution

Zone: Microsoft Office Suite
Tags: faulting, 1000, application
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Solution Provided By: cogitate4u
Participating Experts: 3
Solution Grade: A
 
 
[+][-]09.14.2006 at 08:44AM PDT, ID: 17521728

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[+][-]09.18.2006 at 01:50AM PDT, ID: 17541650

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