Can not save Office 2007 documents to network drive
Hi, I have an office 2007 installation running on termial server 2003 . It was installed using add/remove programs.
Users can save attachments or new documents to the local desktop or my docuements, but they can not save new documents to a network share. The Error ('filename' can not be found. Check your spelling or try a different path.) This includes Word, Outlook attachments, Excel.....
The file can be coppied to the network drive after it is save locally.
They can modify existing documents on the network and save but not create new documents. As part of trying to troubleshoot the situation, I have given users full control over the share. I have given a test a account local admin rights on the terminal server.
This error does not occur in other applications.
Users can save attachments or new documents to the local desktop or my docuements, but they can not save new documents to a network share. The Error ('filename' can not be found. Check your spelling or try a different path.) This includes Word, Outlook attachments, Excel.....
The file can be coppied to the network drive after it is save locally.
They can modify existing documents on the network and save but not create new documents. As part of trying to troubleshoot the situation, I have given users full control over the share. I have given a test a account local admin rights on the terminal server.
This error does not occur in other applications.
johnb6767
Look in the task manager, under the Processes, and make sure that the Office 2007 apps are launched under the right profiles....
ASKER
Each user had applications running under their log-in names.
ASKER
Additional observation. The error messages when trying to save to a network drive
-Outlook Attachment: Cannot save attachment. Cannot find this file. Verify path and filename are correct.
-Outlook save Email: Works correctly only for HTML format. Fails outlook format or text
-Word: 'filename' cannot be found. Check your spelling or try a different path.
-Excel: 'filename' cannot be found. Check your spelling or try a different path.
I can save files to redirected remote computer drives.
Other programs such as word pad Internet Explorer, Paint... can save to the network drive.
-Outlook Attachment: Cannot save attachment. Cannot find this file. Verify path and filename are correct.
-Outlook save Email: Works correctly only for HTML format. Fails outlook format or text
-Word: 'filename' cannot be found. Check your spelling or try a different path.
-Excel: 'filename' cannot be found. Check your spelling or try a different path.
I can save files to redirected remote computer drives.
Other programs such as word pad Internet Explorer, Paint... can save to the network drive.
This is happening to many of our users as well. As a workaround we have them save to their desktop, then copy the file to their shared folder. This obviously is not a long-term solution. These machines are all running XP with Office 2007. Fresh installs on brand new laptops.
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The server is running CA Antivirus. I turned off network scan it seems to be working. Strangly though this issue does not affect the Admin Account on the terminal server. It also does not affect non Microsoft Office programs.
Doesn't turning off the CA for network drives pose a security issue?
Ran into the same issue and this fixed it!
@fun-support - Theoretically, no. You should have AV running on all servers and workstations already and they should be configured to scan the individual machine locally. Now if the machine doesn't have AV or isn't updating correctly that's another issue that should be addressed.
@fun-support - Theoretically, no. You should have AV running on all servers and workstations already and they should be configured to scan the individual machine locally. Now if the machine doesn't have AV or isn't updating correctly that's another issue that should be addressed.
This is documented in the CA Knowledge Base Article TEC436777
http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC436777&docid=436777&bypass=yes&fromscreen=kbresults
No details on why this happens, just the technical process to turn off scanning of network drives in the policy.
http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC436777&docid=436777&bypass=yes&fromscreen=kbresults
No details on why this happens, just the technical process to turn off scanning of network drives in the policy.
It was the antivirus as I am using eTrust. Cheers for your help guys.
Thanks so much for this solution. Been plagueing us for months and users were getting frustrated, one 5 minute fix, followed by a reboot of the users systems and they can now save all to mapped drives.