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11.19.2007 at 07:23AM PST, ID: 22970271
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Office 2003 problems after Adobe 8 Pro install
Tags: adobe, 8, word, 2003, office
I recently installed Adobe 8 Pro on my Windows XP Pro SP2 machine.  Every time I try to open MS Word 2003, I receive the error message "Microsoft Office Word has encountered a problem and needs to close.  We are sorry for the inconvenience."  And it wants to keep loading MS Word 2003 in safe mode.  Also, my Outlook 2003 has reverted back as if I never set up an account.  Any thoughts?

Thanks,
Ryan
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Question Stats
Zone: Software
Question Asked By: ryan_horman
Solution Provided By: Computer101
Participating Experts: 3
Solution Grade: A
Views: 109
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11.19.2007 at 07:30AM PST, ID: 20313002

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11.19.2007 at 08:27AM PST, ID: 20313425

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11.19.2007 at 09:23AM PST, ID: 20313784

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11.19.2007 at 09:38AM PST, ID: 20313906

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11.19.2007 at 09:55AM PST, ID: 20314003

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11.19.2007 at 10:13AM PST, ID: 20314125

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11.19.2007 at 10:20AM PST, ID: 20314173

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03.23.2008 at 07:56AM PDT, ID: 21189756

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03.27.2008 at 03:44PM PDT, ID: 21226461

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11.19.2007 at 07:30AM PST, ID: 20313002

Rank: Genius

Hello ryan_horman,

Looks like the install of Adobe Acrobat Pro 8 corrupted some of your Office files.  

Uninstall Acrobat 8 and test if that fixes problems.

If no joy, reinstall Office 2003.

If no joy, perform a system restore back to a date before you installed Acrobat 8.

Hope this helps!
war1
 
11.19.2007 at 08:27AM PST, ID: 20313425

Rank: Master

Check that you are current with all Office updates (and Windows, of course).
 
11.19.2007 at 09:23AM PST, ID: 20313784
I found this fixed it:

http://howtotroubleshoot.blogspot.com/2005/10/how-to-clean-word.html

But thanks for all the help!

Thank you,
Ryan Horman
 
11.19.2007 at 09:38AM PST, ID: 20313906

Rank: Genius

Ryan, glad you found a solution. Which step fixed the problem?  I thought you had problem with Outlook also.  The blogspot article does not address your Outlook issue.
 
11.19.2007 at 09:55AM PST, ID: 20314003
Oh, I apologize.  The mail profile was corrupt.  I recreated it going to Control Panel > Mail > Show Profiles > Add

Is that the answer your looking for?

Thanks,
Ryan
 
11.19.2007 at 10:13AM PST, ID: 20314125

Rank: Genius

Yes, Ryan!  Glad the problem is fixed.
 
11.19.2007 at 10:20AM PST, ID: 20314173
Thanks the help anyways!   :)

Thank you,
Ryan
 
03.23.2008 at 07:56AM PDT, ID: 21189756

Rank: Master

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
   PAQ with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Daleoran
EE Cleanup Volunteer
 
03.27.2008 at 03:44PM PDT, ID: 21226461
PAQed with points refunded (500)

Computer101
EE Admin
Accepted Solution
 
 
20080206-EE-VQP-25 / EE_QW_2_20070628