Ok.. I have searched all over the web and EE for an answer and tried many suggestions. Maybe
I missed one or two, and I'm hoping someone will have an answer.
My wifes Corporate Laptop has Office 2003 installed. Word, Excel, Power Point, Outlook bundle.
When opened from the Start/Programs menu all open quick and nicely. Once open if you navigate
from the File/Open menu it will open documents just fine. BUT.. If I try to open a WORD or Excel
document, by double clicking the actual file, it takes approximately 1-2 minutes fo rthe file to
open.. It first loads Word or Excel after about a minute of thinking, then takes almost as long
to actually display the file in the application.
Both Powerpoint and Outlook work completely fine opening files either way.
Through my searches I found the following suggestions, all which did not help:
1. Delete the Normal.DOT files from the users Application Data/Microsoft/templates folder.
2. Delete the Word and Excel folders from the users profile Application Data/Microsoft folder.
3. Removed all Network printers not connected to the laptop or detectable from our home.
4. Ran the Detect & Repair option from the Help menu in Office Excel.
5. Defragmented the HD.
Her machine is fairly new, running XPpro and plenty of processing power and memory (1 GB).
Everything was working fine and then started having problems a few weeks ago.
She does not run updates, everything is administered.configured by the IT Admin who set
up the machine.
One thing I was not able to try was to remove Norton Antivirus, because I think corporate
would not be too happy. Frankly, I think Norton is a piece of crap and would NEVER install
it on any of my machines. The other solution, is not really an option as of yet either, which
is to reinstall OFFICE 2003 from scratch. I believe this machine is a ghosted machine, and we
do not have access to the Installation disks.
Any more solution suggestions would be greatly appreciated, and I will continue to
plug away on the web looking for an answer.
Regards,
Mike
