Hello, I recently upgraded 2 computers from Windows 2000 to XP. All is fine except when they click on excel or word shortcuts on the desktop or open the same when using windows explorer. If they open word or excel first then the doc opens like normal. Also Adobe is the same way. Here is what I have tried (besides banging my head against the wall), repaired office, uninstalled and reinstalled office, deleted XP profile and created a new profile, disabled AV, installed the latest office and XP service packs and security updates, changed the DDE value. These computers are on a company network, other XP upgrades went fine, other XP users are fine. These 2 users are the only ones that I know of having this issue. Any help would be appreciated.
MAN, i used to have this problem to, and I can't remember exactly how I fixed it. I think it was the normal.dot. Office is trying to open settings for office first, then the document. the settings are failing for some reason, try deleting the normal.dot file, or all the user profile settings. you can confirm this by logging on as a different user, and seeing if the problem is still there.
