Question

Clipboard full after two print screen captures, need to use all 24 slots but fills after just two.

Asked by: jimmylass

Hello,
One of my users is having a problem with the 24 slot clipboard feature when they take screen captures with the print screen key.  they get the error Item not collected:  Delete items to increase available space.,   i had her run the service pack for office and she says it didn't fix it.  her laptop has 4gb of ram xp pro .   Short of Re-installing office 07 are their any fixes you know of?  i can't reproduce the problem on my pc.

thanks in advance,

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Asked On
2008-07-29 at 21:39:12ID23606274
Tags

microsoft

,

office

,

2007

,

24 slot clipboard

Topics

Microsoft Office Suite

,

Microsoft Powerpoint Presentation Software

,

Microsoft Word

Participating Experts
3
Points
500
Comments
8

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Answers

 

by: robsantosPosted on 2008-07-30 at 00:20:22ID: 22118095

repeatable issue?  are they getting it when hitting print screen? if not, can you try pasting into paint when it fails in word or powerpoint?

also, for efficiency, is alt-print screen (copy active window, instead of full screen) an option?

side note - I've seen this intermittently, which is why I went to gadwin printscreen:
http://www.gadwin.com/printscreen/

I then went to snag-it when they offered an older version for free...

 

by: Echo_SPosted on 2008-07-30 at 05:08:20ID: 22119569

I wonder if she's got an add-in or utility running in the background that's sucking up the clipboard resources?

You can open Word or PPT, go to Office Button | <Application> Options | Add-ins and see what add-ins are installed there as a start.

 

by: jimmylassPosted on 2008-07-30 at 06:26:39ID: 22120134

Thanks for your responses,  it happens all the time,  now she reports another she is working with has the same issue.  Both Brand new D830s 4gb ram same Syspreped image with office 2007,  I will have them both look at the add ins feature.  thanks

 

by: robsantosPosted on 2008-07-30 at 08:06:46ID: 22121167

interesting... althought the article is for Office 2203 apps...

from: http://office.microsoft.com/en-us/excel/HP052548991033.aspx

There are large items on the Office Clipboard

The Office Clipboard may stop adding items even if there are fewer than 24 if you copy large items to it. The Office Clipboard can contain up to 4 megabytes (MB) of data if system RAM is less than 64 MB, or 8 MB if system RAM is 64 MB or greater. To begin copying items again, delete some items or click Clear All on the Office Clipboard. If a single item is larger than 4 MB or 8 MB, you cannot copy the item to the Office Clipboard.

...perhaps that alt-print screen idea isn't too far off?

 

by: GlennaShawPosted on 2008-07-30 at 14:08:41ID: 22124811

You must have several updates installed before you install the Compatibility Pack:
http://support.microsoft.com/kb/924074

 

by: GlennaShawPosted on 2008-07-30 at 14:09:36ID: 22124816

My bad, wrong question. :-(

 

by: robsantosPosted on 2008-07-30 at 15:30:58ID: 22125367

other multiple clipboard options:

M8 Free Clipboard 12.01
http://m8software.com/clipboards/freeclip/freeclip.htm

Ditto
http://ditto-cp.sourceforge.net/

 

by: jimmylassPosted on 2008-07-30 at 15:39:00ID: 31481497

Thanks for finding that link.. i believe you are right.. the laptops resolution is crazy high causing the buffer to fill quick when using the printscreen feature.
thanks
Jim

20120131-EE-VQP-002

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